Job Description
IT Service Delivery Manager - Remedy
Permanent
Theale/Home
Are you a proactive IT Service Delivery Manager with a passion for driving high-quality service and leading major incident responses? Join our team and take ownership of critical ITIL processes, supplier management, and service improvement across both in-house teams and third-party providers.
What you’ll do:
Oversee daily IT service delivery across internal and outsourced teams
Act as Major Incident Manager, coordinating rapid recovery and resolution
Manage supplier performance, including Remedy Managed Services
Lead problem and change management, ensuring minimal disruption
Support project transitions into live service and enforce operational acceptance
Drive continuous service improvements and stakeholder engagement
The successful IT Service Delivery Manager will have:
Proven experience in IT Service Delivery or Service Management roles
Strong grasp of ITIL best practices and SLA/OLA management
Hands-on experience managing third-party suppliers (IaaS/SaaS/PaaS)
Knowledge of BMC Remedy (Helix) preferred
Confident communicator with excellent stakeholder and vendor man...