General Manager – Premium Pub & Restaurant with Rooms
We’re partnering with a well-established, highly regarded hospitality venue with a warm and welcoming atmosphere. This location features a beautifully refurbished historic building with a busy lounge bar, à la carte restaurant, function areas and boutique accommodation. The successful candidate will work alongside another experienced General Manager and a great team to drive exceptional operational execution, service excellence and profitability.
Key Responsibilities
* Lead all operational and customer-facing functions across the bar, restaurant, events and accommodation.
* Ensure consistently high standards of food, drink and service that reflect the venue’s reputation for quality and warmth.
* Drive business performance through team leadership, effective rostering, cost control and quality KPIs.
* Support, mentor and develop a committed hospitality team to deliver outstanding guest experiences.
* Work collaboratively with the co-General Manager to optimise revenue streams (cover, rooms, functions and events).
* Manage compliance with licensing, health & safety, food hygiene, employment and accommodation regulations.
* Maintain high standards of cleanliness, presentation and guest service throughout the property.
* Engage with guests to ensure satisfaction, capture feedback and build repeat business.
Candidate Requirements
* Experience in hospitality management, with significant exposure to multi-department operations (pub/restaurant/rooms/functions).
* Strong commercial acumen and a track record of improving performance and guest satisfaction.
* Exceptional leadership skills with the ability to inspire, coach and retain staff.
* Excellent organisational, communication and customer service skills.
* A hands-on, proactive mindset with the ability to make informed decisions in a fast-paced environment.
* Experience with strong food and beverage operations, including à la carte dining and function/event service.
* Passion for guest experience and quality.
Working Hours
* 45 hours per week – flexible across service times and busy periods to support the business.
Benefits
* Competitive salary package.
* Tips distribution system ensuring team reward for performance.
* Bonus scheme linked to business performance and team targets.
* Pension scheme in line with statutory and enhanced employer contributions.
* Opportunity to work in a respected and established hospitality brand with a supportive leadership team.
Why Join?
This is a great opportunity for an experienced hospitality professional to step into a leadership role within a vibrant and busy venue that blends quality dining, welcoming bar culture, private functions and boutique accommodation. You’ll be supported by an experienced co-General Manager and a motivated team, helping you deliver excellence in every guest interaction.
Technique-Recruitment Solutions Ltd is a proud equal opportunities employer, dedicated and specialist to the hospitality industry. We work and support some of the most well-known companies in Norfolk and Suffolk. Technique recruitment Solutions limited are operating as a specialist recruitment business and recruitment agency on behalf of our client
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