Savings Operations Associate – Member Services Team Harpenden Building Society – Head Office About the Role As a Savings Operations Associate, you’ll be at the heart of our Member Services Team, playing a crucial role in supporting Harpenden Building Society’s members and branch network. Your main focus will be handling inbound and outbound calls, providing prompt, courteous, and efficient assistance across phone, email, secure messaging, and post. You will also be supporting our branch colleagues, helping them with products and services to ensure the customers always receive the very best service. What You’ll Do • Handling inbound and outbound calls, providing prompt, courteous, and efficient support to our members. • Responding to enquiries across multiple channels including email, secure messaging, and post. • Work closely with colleagues in the branches and across the business to maintain high customer service standards • Maintaining a strong understanding of relevant regulations and Society procedures. • Delivering service in line with our service level agreements and quality assurance framework. • Providing onsite branch cover and cashiering duties as needed. • Identifying and supporting vulnerable members. About You • You love speaking with people and building rapport quickly • You’re organised, reliable, and motivated to deliver first-class service • You thrive in a team, value integrity, and take the initiative to solve problems • You communicate clearly and confidently, both on the phone and in writing • You’re adaptable and keen to learn about our products, services, and industry regulations If you’re ready to join a collaborative team where your communication skills and passion for helping others will truly shine, apply now to become a Savings Operations Associate with Harpenden Building Society.