Are you looking for a rewarding role where you can make a difference in people's lives? We are currently seeking a Customer Service Administrator to join our client's team, who specialise in working with higher needs groups. This is a fantastic opportunity to provide vital support and excellent customer service to those who need it most.Could you be the next Customer Service Administrator for our wonderful client?Contract Type: Permanent Working Pattern: Full-time, working 5 days per week - this will include some weekend work. Hourly Rate: £12.21 per hourResponsibilities:Manage inbound and outbound calls to provide information, support, and assistance to customersHandle customer inquiries and issues in a professional and empathetic mannerMaintain accurate and up-to-date customer records and documentationCollaborate with internal teams to escalate and resolve complex customer queriesCoordinate with team to ensure the overall well-being of customersAssist with scheduling appointments and coordinating transportation for customersContribute to the continuous improvement of customer service processes and procedures Requirements:Previous experience in a role that included providing excellent customer serviceExcellent verbal and written communication skillsStrong problem-solving and decision-making abilitiesEmpathy and sensitivity when dealing with vulnerable peopleStrong attention to detail and organisational skillsAbility to work effectively as part of a teamFlexibility to work on a rotating shift scheduleProficiency in Microsoft Office Suite What we offer:Positive and supportive team environmentOpportunities for professional growth and developmentWorking pattern that allows for a healthy work-life balanceChance to make a real difference in the lives of vulnerable individualsHybrid working - work from home if required every now and then!If you are a compassionate and dedicated individual with a passion for helping others, we would love to hear from you. Join our client's team and be part of a positive and impactful organisation.Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website