We are seeking a highly organised and motivated Administration Team Leader to join our Brighton Health Centre. This role is integral to ensuring the efficient delivery of administrative services and maintaining high standards of operational performance within the centre. As Administration Team Leader, you will oversee day‑to‑day administrative functions, provide leadership and support to the team, and ensure processes are carried out accurately and within required timeframes. By fostering a collaborative and customer‑focused environment, you will play a key role in enhancing both team performance and the overall patient experience.
Responsibilities
* Proactively manage administrative processes to support operational efficiency and outstanding customer experience
* Ensure team members understand and adhere to customer service standards through effective induction, training, and regular communication
* Support the development of customer service skills through coaching, feedback, and performance reviews
* Act as the Centre's Complaints Handler, managing and resolving customer concerns in a timely and professional manner, in collaboration with relevant stakeholders
* Oversee the end‑to‑end customer journey, ensuring a seamless and positive experience before, during, and after appointments
* Coordinate onward referral processes and external customer pathways where required
* Drive continuous improvement in customer satisfaction by analysing feedback and implementing enhancements
* Share best practices across the administrative team and wider network
Qualifications
* Proficiency in Microsoft Office applications
* Strong customer service ethos with a commitment to delivering high‑quality service
* Excellent organisational and time management skills, with the ability to prioritise effectively
* Strong interpersonal, verbal, and written communication skills
* Demonstrated leadership capabilities and experience managing or supporting a team
Desirable
* Previous administrative experience within a healthcare setting
* Experience analysing data and identifying service improvement opportunities
Benefits
* 25 days' annual leave (pro rata), increasing with length of service, with the option to buy or sell leave
* Bupa health insurance (provided as a benefit in kind)
* Enhanced pension scheme and life insurance
* Long service recognition, including additional leave and financial rewards
* Interest‑free annual travel loan for public transport season tickets
* Wagestream – access up to 40% of your earned wages in advance
* Competitive family‑friendly and parental leave policies, including access to specialist support such as our Menopause Plan
* My Bupa Extras – discounts, tools, and resources to support your wellbeing
Diversity and Inclusion
Bupa is a Level 2 Disability Confident Employer. We are committed to creating an inclusive environment where everyone can thrive. We actively welcome applications from individuals of diverse backgrounds and experiences. We are committed to offering an interview or assessment to disabled applicants who meet the minimum criteria for the role. Reasonable adjustments will be provided throughout the recruitment process where required.
Our Values
We are guided by our values of being brave, caring, and responsible in everything we do.
#J-18808-Ljbffr