Job overview
Hours Per Week
Department: Ophthalmology
These posts are to provide a clinical administration/typing service based at The James Cook University Hospital in Middlesbrough and Friarage Hospital based in Northallerton.
The post holder will provide an effective administration support service providing excellent communication skills and good customer care
The post holder will support the efficient processing of information and communication as required and ensure that clinical correspondence is accurately transcribed, within agreed timescales, in line with Trust Policy
Main duties of the job
We are looking for someone who is:
1. Wanting to gain invaluable experience across a wide variety of roles
2. An enthusiastic team player
3. Able to work flexibly
4. An excellent communicator with a high level of interpersonal skill
5. Knowledgeable of Office, Outlook, including Word, Excel, Powerpoint, E-mail and Internet
6. Efficient and accurate word processing skills
7. Understanding of clerical processes
8. Able to demonstrate diplomacy, tact and sensitivity
9. Aware of the importance of confidentiality
If you believe you are the person we are looking for we would be glad to hear from you.
This vacancy will close when we receive sufficient completed applications.
Working for our organisation
South Tees Hospitals NHS Foundation Trust offers leadership and improvement training to all new staff. This training programme has been designed to support our staff in developing their understanding of leadership and management skills. You will be expected to attend the following training sessions:
Your Leadership Impact
Service Improvement for Beginners
After you complete these one and a half days of training, you will be able to explore further leadership and improvement training opportunities. We also offer a range of additional in-house courses and bitesize programmes through our Leadership and Improvement Team.
Detailed job description and main responsibilities
Please see the full job description and person specification document(s) for main responsibilities of the role.
Person specification
KNOWLEDGE & SKILLS
Essential criteria
10. Excellent communication and interpersonal skills
11. Efficient and accurate word processing skills
12. Understanding of clerical processes
Desirable criteria
13. Experience in a clinical setting Knowledge of hospital patient administration system
14. Understanding of a range of work procedures associated with outpatient clinic arrangements, secretarial office procedures and case note procedures ·
15. Knowledge of General Data Protection Regulations and patient confidentiality
16. Knowledge of medical terminology
QUALIFICATIONS & TRAINING
Essential criteria
17. GCSEs English and Maths A-C or equivalent qualification or equivalent work experience
18. NVQ 2 in Business Administration or equivalent experience or equivalent work experience.
Desirable criteria
19. Typing qualification
EXPERIENCE
Essential criteria
20. Knowledge of Office and Outlook, including word, excel and powerpoint, e-mail and internet
Desirable criteria
21. Previous experience working within a team
22. Healthcare / NHS Trust experience
23. Administrative experience
Disclosure and Barring Checks (DBS)
It is now the policy of South Tees Hospitals NHS Foundation Trust that all successful candidates who are new to the Trust who require DBS clearance for the post they have been offered, are required to pay the cost of their DBS. The method of payment for this is via salary deduction from your first month's pay.
Equality, Diversity and Inclusion
South Tees Hospitals NHS Foundation Trust is committed to promoting equality of opportunity, celebrating and valuing diversity and eliminating any form of unlawful discrimination across our workforce, ensuring our people are truly representative of the communities we serve. All individuals regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex and sexual orientation are encouraged to apply for this post. We welcome applications from the Black and Minority Ethnic (BAME) Network; LGBT+ Network; Disability and Long-Term Health Conditions Network, Faith Network, Childless not by Choice Network and the Menopause Support Group.
As an inclusive employer, we are here to support you.
If you have any special requirements to help you with your application, email our team at
Right to Work in the UK
The Trust welcomes applications from all candidates who meet the criteria for the role. Please note that from January 2021, to work in the UK all candidates who are not UK or Republic of Ireland (RoI) nationals require sponsorship unless you have permission to work via another route. Non UK / RoI candidates wishing to apply can self-assess the likelihood of obtaining a Certificate of Sponsorship here Work in the UK - (.
Please provide full and accurate details of your current immigration status on the application form. Your current immigration status will not be considered as part of the shortlisting or interview process.
Please note that not everyone needs a Skilled Worker visa. If you are applying for a vacancy in health or adult social care, you may be eligible to apply for the Health and Care Worker visa instead.
We are able to offer sponsorship for a Health and Care Worker or Skilled Worker visa, subject to candidate and position eligibility. Please review the job eligibility guidance for skilled workers here: Skilled Worker visa: Your job - ( and for the Health and Care Worker visa here: Skilled Worker visa: eligible healthcare and education jobs - (
Please note: if the job you are applying for does not meet the eligibility criteria above, we will be unable to offer you sponsorship and you will need to explore whether you may be eligible to apply for an alternative immigration route which will secure your right to work in the UK before you apply. If you are in the UK already on a visa, please ensure you have no restrictions that would prevent you from taking this post.
The Trust encourages and supports all applicants to be fully vaccinated against both COVID19 and influenza.
Please be aware, there are occasions where some vacancies may close prior to the closing date advertised. This will only happen where sufficient applications are received AND will be made evident on the job advert.
Please note if you are successfully shortlisted, we will contact you via the email address that you have applied from so please ensure you check your emails regularly.
Existing employees of South Tees NHS Foundation Trust currently on the Redeployment Register, who meet the essential criteria for this post, will be shortlisted and interviewed prior to all other applicants.