Business Administrator | Norwich | 30 - 37.5 Hours Per Week |
Spire Norwich Hospital are looking for a detail-oriented and customer-focused Business Administrator to join our team. In this role, you will ensure the smooth running of administrative processes within the hospital, maintaining strict compliance with Spire procedures and supporting financial processes. You’ll play a key part in delivering an exceptional experience for patients and stakeholders.
Key Responsibilities
1. Respond to patient queries professionally and compassionately, both system-based and face-to-face.
2. Process billing promptly and accurately, resolving issues and liaising with internal teams and shared services.
3. Perform cashiering duties, reconciliations, and post entries to accounting systems.
4. Coordinate payments for invoices, consultant fees, and patient refunds.
5. Monitor overdue vendor debt and arrange collections where necessary.
6. Support other administrative tasks as required.
What We’re Looking For
7. Education: GCSEs (A–C) in English and Maths.
8. Skills: Strong numeracy and Excel skills.
9. Experience: Accounts Payable, Purchase Ledger, or basic accounts experience (advantageous but not essential).
10. Behaviours: Passion for delivering excellent customer service Strong planning and organisational skills Problem-solving mindset with a focus on continuous improvement Effective communication and collaboration High attention to detail and standards
11. Ability to handle confidential information and adapt to flexible work processes.
Shifts: Monday - Friday 9-5
Benefits
We offer employees a competitive salary as well as a comprehensive benefits package which includes but is not limited to:
12. 35 days annual leave inclusive of bank holidays
13. Employer and employee contributory pension with flexible retirement options
14. Spire for you’ reward platform - discount and cashback for over 1000 retailers
15. Free Bupa wellness screening
16. Private medical insurance
17. Life assurance
18. Free onsite parking
Our Values
We are extremely proud of our heritage in private healthcare and of our values as an organisation:
19. Driving clinical excellence
20. Doing the right thing
21. Caring is our passion
22. Keeping it simple
23. Delivering on our promises
24. Succeeding and celebrating together
25. Our people are our difference; it's their dedication, warmth and pursuit of excellence that sets Spire Healthcare apart.
For us, it's more than just treating patients; it's about looking after people