Reliance High-Tech / Reliance Protect is the UK's largest independent integrator/installer of security solutions / lone worker solutions. We are trusted by leading brands and organisations to protect their people, assets and reputations through innovative technology and specialist expertise.
Unique in the industry, Reliance High-Tech / Reliance Protect combines the capability and footprint of a large organisation, with the agility and customer focus of an independent business.
We operate at the top end, for the most discerning clients, in the most demanding and complex environments with the highest stakes, and always with integrity and customer focus.
The purpose of this role is to deliver high-quality technical support and systems expertise for the solutions we are providing to our external customers. You will work across a wide spectrum of systems / IT and physical security technologies — from day-to-day support, preventative maintenance, testing to large scale prebuild projects.
In this role, you'll:
Prebuild and Commissioning of security systems before they ship to customer sites. This will involve server and workstation setup, panel setup / wiring, enclosure building, cabling, device patching / flashing, system patching, system hardening, asset tagging, and documentation creation.
FAT testing of systems and solutions
Commissioning support for our professional services team – This will involve working with the customer to extract requirements and data from existing system, designing a migration methodology and then migrating information into new systems in the required formats.
Provide technical support for field-based engineers on customer security systems – This will be telephone and remote access support.
Support platform / system / security upgrades on security systems.
Maintain / Create documentation for systems and processes
What we're looking for:
Installation experience on ACS / IDS and CCTV systems
Commissioning experience on ACS / IDS and CCTV systems
Good understanding of IP Networking
Support / helpdesk experience
Experience of Patching, System upgrades, Remote access support
Strong communication and a self-driven approach
Location: Manchester (Trafford Park)
Key Objectives of the Role
Ensure that all prebuilt / preconfigured solutions are configured and setup in line with Manufacturer and IT best practices
Provide responsive, hands-on support for our field based engineers, systems and customers
Commissioning support for our professional services team
Maintain documentation for processes, systems, assets, and credentials
Play a key role in transitioning legacy systems to new solutions
Essential:
Proven experience in security system installation / commissioning roles
Hands on experience with hardware and able to build / wire up a system from the ground up.
Networking knowledge (IP, firewalls, basic architecture)
Clear communication skills and strong documentation ability
Desirable:
Experience providing remote support
Experience with FAT testing
Familiarity with SQL / Database awareness
Experience integrating platforms and systems
Active certifications in relevant Security / IT / Networking areas
Personal Qualities
Self-motivated and proactive
Strong analytical and problem-solving mindset
Comfortable working in a dynamic, small-team environment
Adaptable and open to change
Committed to delivering high standards and continuous improvement
Holds a full UK driving licence and has access to own transport