Job description
About KPMG International
Together with more than 276,000 colleagues in 138 countries throughout our member firms, people at KPMG imagine big ideas and bring solutions to life for clients both big and small. A role with KPMG International will open a world of opportunity in your career.
KPMG International helps set the strategy and protects the reputation of this global organization of independent professional services firms providing Audit, Tax and Advisory services. We deliver value to our member firms and drive positive change in the communities we serve. By joining us you will gain a unique understanding of how a global organization operates and work on projects that impact the whole organization. From setting standards and best practices to developing innovative tech- enabled solutions for clients, you'll be part of a global team changing the way our business operates. We look forward to welcoming you to our team.
About this Global Group
Global Corporate Affairs
The world is facing significant social, economic and technological change. As businesses increasingly embrace the concept of
stakeholder capitalism, KPMG recognizes that our success is not solely defined in financial terms. Our purpose, to inspire
confidence and empower change, defines a broader contribution that encompasses not just the commitment we make to our
people and KPMG’s current and future clients but also wider society and the future of professional services.
Corporate Affairs is at the heart of this work. We identify the people and actions that help shape, promote and protect the
reputation of KPMG. We work with all those - internally and externally, directly or indirectly - who influence our reputation and
who we must listen to, and constructively engage with, if we are to achieve our trust and growth ambition.
This is why KPMG has brought together a team of experienced professionals from across public affairs, ESG and
communications. Together, we form the Global Corporate Affairs Function. Working with colleagues in member firms across
our network, we are on a journey to transform the way we engage with all those people who influence our reputation.
Role summary
This exciting role sits within Global Communications, which supports KPMG to deliver leading edge campaigns. Global Communications consists of five specialism-based teams: internal communications, external communications (including social media and media relations), strategic communications (coordinating cross-function and cross-industry activity), leadership communications and issues management (overseeing our response to issues that may adversely affect our reputation).
This role sits in the Global Internal Communications Team. The team partners with global leaders and our member firms to drive consistent strategic narratives, projects and campaigns that protect and enhance the firm’s reputation and support its trust and growth ambitions. Internal Communications engages KPMG people worldwide with meaningful communications that tell a consistent story about our Collective Strategy and priority programs, delivered through modern, technology-enabled platforms and channels.
The successful candidate will be the “Voice of Advisory” in the Global Communications team, working with senior stakeholders to tell the One Advisory story. This individual will own the communications strategy for Advisory and will be dedicated to supporting ways of bringing KPMG’s Collective Strategy to life internally and engaging our Advisory employees in an impactful way.
This is a challenging role that will involve day-to-day liaison with KPMG leadership, national firms, technology and AI teams, and Global Marketing. The candidate will need exceptional communication and influencing skills, a keen sense of business acumen and professional judgement, and an ability to expand the impact of their work by leveraging a wide array of communications channels.
Global Communications operates as an agency model, committed to supporting the career development of our people. Over time, all communication professionals are actively encouraged, and supported, to broaden their primary skill set and you may be asked - based upon business or personal need - to support or join one of the other teams in Global Communications
Key Accountabilities
Strategic planning, program management and deliverables (for Global Advisory):
1. Provide strategic internal communications advice and counsel to the Global Head of Advisory, and members of the Global Advisory leadership team, to ensure communications programs are aligned to and support the global ambition for Advisory.
2. Partner with senior stakeholders in the business to lead the design and delivery of an integrated leadership communications program which supports the One Advisory mission.
3. Shape and deliver communications that build confidence and clarity around AI initiatives, ensuring stakeholder engagement while reducing resistance and driving responsible adoption.Lead and drive the evolution of the current Advisory programs, presenting a way forward for Advisory communications which promotes connectedness across Advisory and alignment with other Functions, including the Office of Chief Technology Officer and the Global AI team.
4. Build a shared understanding amongst our people of the role Global Advisory plays in delivering growth and sustaining trust in KPMG as an AI-first organization.
5. Work closely with Global Corporate Affairs and Global Marketing on employee-targeted campaigns, including those that position AI as a core enabler of business transformation.
6. Lead and execute the Global Advisory internal communications strategy including message development, client and people stories, reporting and continuous channel optimization.
7. Work with stakeholders to build a business-led editorial strategy for Global Advisory, reflecting the priorities and investment areas for the function, activated across Advisory-specific channels, other KPMGI and priority member firm channels, to bring proof points to client-facing teams.
8. Take ownership of turning Advisory stories into high quality content and assets for firmwide initiatives and campaigns, including but not limited to Global Values Week, Collective Strategy 3.0, Corporate Highlights.
9. Work with Content & Channels Lead to deliver a comprehensive, effective, and technologically advanced communications infrastructure, utilizing portals, e-mail newsletters, live events, enterprise social media, and other Office 365 tools to achieve higher engagement levels.
10. Act as the Global Advisory champion while working with Communications colleagues to bring the Collective Strategy story further into member firms.
11. Provide expert counsel and tactical input as the IC lead on high priority programs as required, identifying supporting resource/workforce management requirements and program management.
12. Provide expert advice and identify areas to embed the Global Advisory narrative, where appropriate, into internal communications activities in cross-functional areas.
13. Coach and provide direction to Advisory-aligned communications colleagues in other geographies and teams to ensure that best practice in internal communications is understood and adopted.
14. To demonstrate innovation and creativity
15. Supporting broader Corporate Affairs commitments and deliverables, including challenging and providing input into strategic decisions made by Global Communications Leadership Team.
16. Building a ‘safe to fail’ culture for colleagues to help experimentation and exploration in internal communications, including soliciting perspectives from member firms and identifying successful initiatives which could be adopted by KPMGI.
17. Identifying and proactively addressing issues to bring to stakeholders’ attention, including in the interactions between Global Advisory and member firms.
18. Working with Communications team colleagues and external experts on innovative storytelling around Advisory priority solutions (particularly KPMG Velocity) and KPMG’s AI capabilities to further promote employee advocacy and support sales.
19. Contributing to an integrated approach to leadership communications with Business Partner peers.
20. Measurement and resource management
21. Oversee measurement and reporting on campaigns, budgetary spend and measure and analyze the success of global communications activities; in addition, look at resourcing efficiencies to provide direction on how best to support activities – escalate where required
22. Utilize an AI-first approach to plan, deliver and measure.
23. Lead engagement with regions and countries on adoption, development and roll-out of programs.
24. Establish KPIs for campaigns and programs.
25. Provide end-to-end budget oversight for campaigns and programs
26. Undertake campaigns and program reviews and take learning into future campaigns and programs
Technical Skills & Qualification
27. MS Office – most importantly Word, SharePoint, Viva Engage and PowerPoint.
28. Poppulo – or a related distribution and measurement tool
29. Advanced writing, editing and proofreading skills, including ability to simplify complex information
30. Project management skills – including ability to design and coordinate multistage projects across multiple teams
31. Business acumen
32. Experience of delivering in an AI-enabled way, including using AI tools in the flow of work
33. Cross-cultural communications, tact and diplomacy
34. Market knowledge and understanding of the advisory landscape, including competitors, operating models and client challenges
35. Diploma or undergraduate degree preferably in a communication related qualification.
Experience/Knowledge
36. Strong influencing and communication skills to act professionally, calmly and persuasively when dealing with key internal stakeholders across cultures and different working styles.
37. Experience working with senior management and exercising diplomacy.
38. Ability to think independently but also act as a team player with an ability to deliver relevant solutions while managing ambiguity.
39. Experience in understanding, delivering and promoting high impact content.
40. A forward-thinking attitude toward AI and ability to use it responsibly in everyday work
41. Experience of developing compelling value propositions for services/campaigns.
42. Proven project management skills with the ability to get buy-in and support for projects from diverse and often widespread stakeholders. Experience of the above in a global, matrix context would be advantageous.
43. Excellent writing and communication skills, with an ability to grasp business objectives and translate into actionable technical and functional requirements.
44. Comfort with wide variety of cultural differences and skill sets and ability to work a flexible schedule to interact with colleagues in other time zones around the world.
45. Proven ability to create, engage and maintain a strong professional network to achieve corporate goals.
Agile/Flexible Working
At KPMG International, we are supportive of helping you to achieve a balance between your home and work demands. We are happy to discuss individual requirements and our range of flexible working arrangements could be of interest. Please ask to find out more.
KPMG International's commitment to inclusion & diversity
At KPMG International, we recognise that we need inclusion and diversity to be successful. We want to attract, retain and develop diverse talent at all levels. This means recruiting from the widest pool of talent across our network and beyond, removing barriers that can prevent our people from reaching their full potential, and fostering a fully inclusive environment which empowers everyone to bring their whole selves to work.
Applying with a disability
KPMG International is proud to be an inclusive place to work and we are committed to ensuring that you are treated fairly throughout our recruitment process. Should you be successful after the initial application stage, please discuss any reasonable adjustments that you may require with your recruitment contact.