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Mobility Hire is seeking a dedicated and experienced Service Manager to oversee their service department and ensure the highest level of customer satisfaction. The ideal candidate will possess strong mechanical knowledge and exceptional customer service skills, enabling them to effectively manage both staff and customer interactions. This role is crucial in maintaining operational efficiency and fostering a positive environment for both customers and employees. Position is office based from their offices in Tewkesbury, Gloucestershire.
Overview
Mobility Hire is seeking a dedicated and experienced Service Manager to oversee their service department and ensure the highest level of customer satisfaction. The ideal candidate will possess strong mechanical knowledge and exceptional customer service skills, enabling them to effectively manage both staff and customer interactions. This role is crucial in maintaining operational efficiency and fostering a positive environment for both customers and employees. Position is office based from their offices in Tewkesbury, Gloucestershire.
Responsibilities
* Providing exceptional customer service by troubleshooting and resolving technical issues with customers via telephone, email and through our showroom
* Arranging swap overs of equipment where issues cannot be resolved over the telephone
* Booking in service calls for engineers to attend on site, work with the logistics department to arrange days and times for visits
* Managing the daily service departments operation and work load, including the in-house team and engineers out on the road
* Maintaining stock of frequently used items within the service department
* Assessing and quoting for repair work, including sourcing parts with manufacturers and putting together quotations & invoicing for works completed
* Maintaining our wide range of rental mobility equipment, including actioning assessments, servicing, repairs, LOLER tests, battery checks etc
* Working with our logistics department to maintain our company fleet of vans and other vehicles. Booking in MOT, services, repairs, ensuring weekly vehicle check are being done etc
Requirements
* Proven experience in a managerial role within a service / technical environment
* Strong customer service skills with a focus on building relationships and resolving conflicts effectively
* Excellent attention to detail and organisational skills, with the ability to manage multiple tasks simultaneously
* Mechanical knowledge is essential, ideally in mobility equipment
* Strong communication skills & excellent command of the English language, both written and verbal, to liaise effectively with customers and colleagues
* Must be tech-savvy with the ability to use various IT software, CRM system and standard office tools like Word, Excel, Outlook etc to track jobs, reply to emails, schedule engineers, source and order parts, put together quotes & invoices etc.
* Team leadership skills and ability to inspire, guide, and support a mixed team of warehouse-based staff and field engineers. A good candidate should lead by example and maintain morale, even under pressure
What we offer
Mobility Hire is a busy family business based in Tewkesbury, Gloucestershire providing mobility and medical equipment all over the UK. As the business continues to grow, we are looking for new members to join our team within a busy and customer service-based company.
As a family run business, we pride ourselves on maintaining a friendly and personal working environment and take great pleasure in looking after our staff and ensuring they feel valued and appreciated.
Benefits of working at Mobility Hire will include, but will not be limited to:
* Access to an employee assistance programme with one of the UK’s largest independent and award-winning providers
* Competitive rates of pay
* Company Pension
* 20 days holiday allowance and 8 bank holidays per year. From year 3 an additional days’ holiday for your birthday
* Staff loyalty bonus starting from year 2 of up to £2000 per annum in year 10
* Onsite parking
* Working in a friendly and busy department as an essential member of the team
This is a full time, permanent position. Working hours are Monday – Friday, 8am -5pm. Pay is between £30,000 – £35,000 depending on experience and knowledge.
Ready to take the next step in your career? Looking to make a difference? Please submit your CV and a short cover letter explaining why you’re the perfect fit for this role. Send these tojob@horizonmobility.com
Seniority level
* Seniority level
Mid-Senior level
Employment type
* Employment type
Full-time
* Industries
Hospitals and Health Care
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