Join to apply for the Receptionist / Administrator - Apprenticeship Opportunity role at NHS
Overview
Aspire Drug and Alcohol Services are provided in partnership by Rotherham Doncaster and South Humber NHS Trust (RDaSH) and The Alcohol and Drug Service (ADS). We pride ourselves on being innovative and forward thinking, and work closely with the recovery communities we serve to provide flexible, responsive services, which offer the best possible recovery outcomes for all our service users.
If you don't already have a Level 2 qualification or equivalent experience in a relevant subject, RDaSH are offering this post alongside the opportunity for you to complete a Level 2 apprenticeship qualification relevant to your role. As an apprentice within RDaSH you will gain experience, learn work-related skills and obtain the tools needed to thrive. An apprenticeship includes regular training with a college or other training organisation, with around 20% of working hours spent training or studying, leading to a nationally recognised qualification. Apprenticeships can help you develop the skills, knowledge and know-how to embark on a career within the health service.
Main duties / Responsibilities
* Provide a comprehensive administration and clerical support service to an identified pathway within Aspire, including the organisation of clerical workload, management of medical records and related documents, receptionist and call handling duties, and working across four base points.
* Deal with queries from service users, relatives and carers; input and update data relating to the service; work with clinicians and partners for service delivery.
* Work across three base points weekly, including a late night shift once a month (11:00–19:00) on either a Monday or Thursday.
* Communicate effectively, accurately and professionally with written, telephone and face-to-face contact with patients, visitors, other Trust staff and external agencies.
* Create and maintain up-to-date computerised patient records and recall systems on SystmOne; update new referrals and maintain current referrals as advised.
* Provide an efficient photocopying and scanning service to the team; maintain, scan and file paper records in line with records management principles.
* Assist in producing high-quality documentation using Microsoft Word and SystmOne (e.g., confidential letters, reports, case conference documents, housing reports).
Person Specification – Essential
* Demonstrable literacy and numeracy skills to functional skills level 1 or equivalent.
* NVQ Level 2 in a related subject or equivalent, or willingness to undertake a relevant Level 2 Apprenticeship.
* GCSE Grade C or above or Functional skills Level 2 or equivalent in English and Maths.
* IT skills in Microsoft Office Packages or equivalent experience.
* Understand importance of maintaining confidentiality.
* Good interpersonal skills; ability to communicate effectively both verbally and in writing; awareness and understanding of discretion and confidentiality; ability to relay correct messages verbally and in writing.
Employer details
Employer: Rotherham Doncaster and South Humber NHSFT
Address: Rosslyn House, 37 Thorne Road, Doncaster, DN1 2EZ
Employer website: https://www.rdash.nhs.uk/
Notes: The main terms and conditions of service can be found in the associated documents linked within the original posting.
Job specifics
Date posted: 24 October 2025
Pay scheme: Agenda for change
Band: Band 2
Salary: £24,637.57 per annum
Contract: Permanent
Working pattern: Full-time, Flexible working
Job location: Doncaster, DN1 2EZ
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