As Operations Transformation Associate Director for the Airline Industry, you will lead and oversee high‑impact transformation engagements for large airline clients, combining strategic advisory, programme leadership, stakeholder management and delivery excellence. You will shape the engagement vision and approach, ensure alignment to business outcomes, manage multidisciplinary teams, and deliver sustainable change across people, process, and technology domains.
You will also play a key role in business development, building client relationships, defining value propositions, and contributing to the growth of our airline transformation practice.
Strategic Leadership & Programme Ownership
* Define overall transformation strategy and roadmap covering operating‑model redesign, process optimisation, system modernisation and organisational change.
* Lead programme initiation, planning, execution and delivery, ensuring initiatives meet objectives on scope, time, cost and quality.
* Oversee multiple transformation workstreams (operations optimisation, passenger experience transformation, digital/IT systems, sustainability, cost‑efficiency, organisational redesign).
* Ensure interdependencies, risks, resources and benefits are identified and managed, with clear governance and reporting.
Client & Stakeholder Engagement
* Act as primary senior‑level point of contact with airline clients (C‑suite, senior leadership, business unit heads).
* Build trusted advisory relationships, influence stakeholder alignment and secure buy‑in across business and operational teams.
* Facilitate workshops and design sessions to co‑create future‑state models, transformation blueprints, business cases, organisational structures and operating models.
Programme Management Excellence
* Manage resources, budgets and financials for transformation programmes; ensure commercial discipline and profitability.
* Provide leadership and mentoring to project teams; foster a high‑performance culture and build internal capability.
Consulting & Business Development
* Identify new business opportunities within the airline sector – leveraging industry knowledge and client relationships to win new engagements.
* Develop proposals, shape service offerings and support go‑to‑market strategy for the airline transformation practice.
* Represent the firm and contribute to thought leadership: participate in industry forums and deliver insights on airline transformation trends.
* Understand airline business dynamics, regulatory environment, compliance and operational constraints, shaping realistic, pragmatic transformation solutions that deliver measurable value.
Key Qualifications & Experience
* Proven depth of knowledge of operational dynamics and industry trends in one or more areas.
* Experience in passenger experience transformation (digital customer journeys, loyalty, contact centre, PSS/GDS/ancillary systems).
* Experience in operations and ground/airport operations, MRO/maintenance systems modernisation.
* Experience in crew & resource management.
* Experience in sustainability initiatives.
* Experience using AI/automation to accelerate key operational processes or optimise ways of working.
* Experience developing and leading comprehensive change‑management plans (communications, stakeholder engagement, training & coaching, resistance management, adoption tracking).
* Previous consulting experience, independent or in‑house.
* Senior‑level operational role experience in at least one airline (internal or consulting/contractor) demonstrating knowledge of the overall operating model.
* Experience generating and developing new business with a track record of translating these into commercial‑viable and operationally deliverable B2B sales.
* Experience working effectively as part of a management/leadership team.
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