THE ROLE
As a store manager, you’re responsible for assisting the brand leader in managing and motivating your team to deliver an exceptional brand experience to our customers. It’s about delivering a wow, showroom experience in-store and online, and also engaging with the community around you. You’ll support the brand leader and store team in delivering excellent in-store and online service, and oversee stylist teams handling first-line customer enquiries via our online customer service system. The role requires great time management, resilience, multitasking and determination to ensure the in-store customer journey, financial targets and business updates are executed effectively. You will lead and develop a team of floor managers and stylists, equipping them with commercial skills to meet sales targets and provide outstanding service that makes customers feel amazing.
WHAT WILL I BE DOING?
* You will equip and incentivise your team with the latest product knowledge, brand strategies and people updates to deliver an inspiring in-store and online customer experience
* Support the brand leader in the development of your team. You will recognise achievements and identify areas for improvement
* Support in planning and delivery of monthly floor sets, promoting new collections and driving sales across all product categories
* With the help of reporting technologies, walk the shop floors daily to maximise trade opportunities, identifying risks early and acting with pace
* Oversee and provide leadership to stylist team members with first-line customer queries, emails, chats and calls across topics relating to product and customer orders via the online service system
* Ensure floor management and stylist teams are ready to impress customers, showcasing achievements and team pride on Google platforms
* Handle employee matters in store by working with the brand leader to resolve issues promptly and effectively
WHAT SKILLS DO I NEED?
* Strong leadership: you strive to get the best from your team and inspire振 customers
* Love of fashion and the ability to be an ambassador for AllSaints
* Relationship management skills to create a welcoming environment for team and customers and the ability to influence partners
* Tenacity and a winning mentality to meet challenging targets and deadlines
* Strong business acumen and proficiency with reporting technologies to drive commercial outcomes
* Comfort with learning new systems and processes in a digital environment
* Honesty, trustworthiness and dependability aligned with brand values
* Protective mindset for customers, profit, product, and team health and safety
* Positive, inspiring and natural coaching ability
ABOUT THE LOCATION
We’re opening a new AllSaints store at The Mall, Cribbs Causeway, a premier shopping and leisure destination serving Bristol to South Wales. Cribbs attracts a broad audience of families, professionals and style-conscious shoppers with a mix of high-street and luxury retailers and year-round entertainment.
WHAT WE STAND FOR
The Customer is the Boss – We work as one proud team to get the best for our customers
One Team – We are joined up and encourage others to share ideas
We Do What We Say We Will – We work with clear outcomes in mind
We Are Responsible – We understand the impact we have on others and are positive about the future
BENEFITS
* A generous wardrobe allowance to wear AllSaints at work
* Potential to earn more through the team commission scheme
* Disability confident employer
* Employee discount for you and your family/friends
* Up to 2 years service: 33 days leave; over 2 years: 36 days
* Dental plan and virtual GP via Aviva
* UNUM employee assistance helpline
* Life assurance cover
* Discounted gym memberships and corporate discounts
* Wellbeing support with Retail Trust, mental health resources and supportive leave options
#LI-Onsite
We recognise and celebrate diversity and are committed to equal opportunity in employment. If you need any support or adjustments during your application, please get in touch and we are happy to help.
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