Tenancy Officer– Housing Association – About The Client:
Castlefield are currently representing a regional Housing Association in Merseyside to recruit a Tenancy Officer on an initial 3 month interim contract with the strong possibility of extension. This position will be mostly office based and will be paying £21.96 per hour via umbrella agency.
Tenancy Officer – Housing Association – About The Role:
* Responsible for new and existing tenancy sign ups in accordance with the organisation’s lettings policies and procedures
* Support customers with changes to their tenancy
* To process Tenancy Changes for example, name changes and additions to household ensuring appropriate documentation is obtained for compliance purposes
* Engage with customers to address rent and service charge arrears, to ensure that all stages of arrears recovery are followed
* To process Mutual Exchange requests, effectively liaising with Neighbourhood Officers and Allocations & Lettings teams where required
* Work collaboratively and proactively with property services colleagues to ensure the efficient turnaround of empty homes
Tenancy Officer – Housing Association – What You Need:
* Previous experience working in Social Housing and dealing with tenancy changes
* Excellent communication skills
* UK valid driving licence and driver
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