Neway International have a Job Opportunity for a Council Tax Officer / Revenues & Benefits Officer to join our client based with Lewisham Council.
Role Overview
Lewisham Council is seeking four experienced Council Tax / Revenues & Benefits Officers (SO1) to join the Resident and Business Services team. This is a temporary assignment to support a peak in workload, ensuring the effective administration and collection of Council Tax and other revenue streams. You will be part of a busy call centre team, handling customer enquiries, and during quieter periods, you will also support back‑office functions.
Key Responsibilities
* Administer Council Tax accounts and other revenue streams in line with legislation.
* Maximise collection of debts in accordance with financial procedures and statutory regulations.
* Respond effectively to enquiries via telephone, letter, email, and face‑to‑face contact.
* Process applications for discounts, exemptions, and reliefs, ensuring fraud prevention and detection.
* Manage difficult queries and complaints, providing accurate and timely responses.
* Liaise with Enforcement Agents, solicitors, and other external bodies to ensure effective collection.
* Submit irrecoverable debts for write‑off in line with audit requirements.
* Maintain accurate databases, records, and statistics to meet audit and accreditation standards.
* Undertake proactive and outreach work to improve collection rates.
* Mentor and support junior staff as required, contributing to training and service improvements.
* Ensure compliance with GDPR, equal opportunities, and council policies.
Candidate Requirements
* Previous experience in Revenues & Benefits / Council Tax administration.
* Strong knowledge of relevant legislation and procedures.
* Excellent communication skills, with the ability to handle complex queries and complaints.
* Ability to work in a fast‑paced call centre environment and manage back‑office tasks.
* Strong IT skills and experience using revenues systems (e.g., Civica) desirable.
* Commitment to customer care, equality, and continuous professional development.
Assignment Details
Start Date: 24 November 2025
End Date: 19 May 2026 (26 weeks)
Hours: 35 per week
Shift Times: 09:00 – 17:00, Monday to Friday
Pay Rates
PAYE: £21.45 per hour
Umbrella/Ltd: £27.39 per hour
Why Join Us?
This is an excellent opportunity to join a dynamic team at Lewisham Council, where your expertise will directly contribute to supporting residents and ensuring effective revenue collection. You’ll gain valuable experience in a high‑performing local authority while making a real difference to the community.
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