As a Concierge, you'll enjoy making a difference to every person who walks through our centres, whether through your warm welcome or by selling memberships to enhance their lifestyle.
Our Concierge responds to enquiries, converting them into memberships. You will often be the first point of contact for customers; you'll answer the phone, handle transactions, address queries, and participate in community outreach projects.
While working with GLL, your role will include:
1. Being the first point of contact for customers
2. Answering incoming calls to the centre
3. Handling transactions, including setting up direct debits and cash handling
4. Managing membership enquiries and selling memberships
5. Delivering excellent customer service
6. Responding to customer queries
7. Setting up equipment
8. Supporting your team daily, such as preparing studios, gyms, or sports halls for activities and maintaining the cleanliness of the centre
9. Attending and participating in apprenticeship workshops, meetings, and reviews
10. Meeting all training and qualification deadlines in coordination with your tutor and manager
GLL offers a range of employee benefits:
* A values-driven organization with opportunities for learning and career development
* Discounted gym membership for you and your partner
* Discounts across thousands of retailers (GLL Extras)
* 25% off Red Letter Days & Buy A Gift
* 20% off GLL spa treatments and products
* Ride to work scheme
* Free eye tests and discounted glasses
* Good pension schemes
* Exclusive discounts on villas in Portugal and ski chalets in Bulgaria
* Health insurance options
* An inclusive employer that values diversity
At GLL, you will work towards a Customer Service Practitioner Apprenticeship Level 2 qualification over 15 months.
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