We currently have an exciting vacancy within our Council Tax team to enable us to continue to build on our success. The role is as the first line manager of a fast‑paced team, providing day‑to‑day management of the team and ensuring all targets are met.
Responsibilities
* Supervise, prioritise and distribute work to the team as well as checking the quality of their work.
* Hold regular supervisory meetings with members of the team to give feedback on performance as well as providing training where appropriate.
* Review decisions/appeals dealing with complex cases, making discretionary decisions and offering legislative guidance, including preparing Valuation Tribunal bundles and court preparation.
* Answer complaints and respond to Data Protection enquiries as well as acting in a supportive role for the Team Leader and deputising in their absence.
* Deliver a professional service to our customers and adhere to the Council’s policies and procedures, taking ownership of certain tasks while maintaining high quality of work.
* Take responsibility for decisions made and offer advice to the team where needed, supporting and managing the Council Tax team in a fast‑paced environment.
* Deal with heavy workloads and work under pressure to ensure all tasks are covered while maintaining a high level of quality.
* Exhibit excellent communication skills with both staff and customers.
Qualifications
* At least 2 years of previous experience working in a Council Tax environment and the willingness and ability to manage a large team of staff.
* IRRV qualified (Full/Tech/Apprenticeship) or willingness to obtain this qualification within 12 months.
* Up‑to‑date specialist knowledge and proven experience dealing with complex cases, including making discretionary decisions and delivering a difficult outcome to residents in a professional, sensitive but assertive manner.
About Trafford Council
Trafford Council and its partners in the public, private and third sectors have a Vision which sees us working together to close inequality gaps and maximise Trafford’s huge potential. Our vision: Trafford where all our residents, businesses and communities thrive.
Trafford is a lively, prosperous place to put down roots and build a career. The council and Trafford schools employ around 8,000 people, who are central to making the area great. In return for their commitment, the council offers its employees development opportunities, as well as a fair and flexible workplace. The council is a Living Wage Employer.
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