Salary: £30,000 - 42,500 per year Requirements: Extensive experience within an MSP or IT Solutions Provider environment Strong troubleshooting skills with a logical, methodical approach Deep knowledge of Windows Server and Desktop OS environments Experience with server migrations and Microsoft 365 deployments Solid understanding of Azure AD, Exchange (on-prem & M365) and PowerShell Experience supporting virtualised environments Good understanding of networking fundamentals (DNS, DHCP, VLANs, routing) Excellent communication and customer service skills Full UK driving licence and access to own vehicle with business insurance VMware ESXi / vSphere / Veeam (desirable) HP ProLiant servers, storage and RAID (desirable) NAS & storage solutions (Synology / QNAP, iSCSI) (desirable) Firewall & router configuration (ZyXEL, DrayTek, pfSense, OPNsense) (desirable) Managed switches (L2/L3), VLANs, LACP, QoS (desirable) Trend Micro / Sophos / Defender security solutions (desirable) Backup platforms (Acronis, Barracuda, Redstor, Windows Backup) (desirable) VoIP / SIP systems (Avaya, Wildix, Teams) (desirable) Linux hosting environments (Debian, Apache, MariaDB) (desirable) MFA, security awareness platforms and compliance standards (desirable) Apple & Android device support (desirable) Responsibilities: Provide 2nd–3rd line technical support to business customers Diagnose and resolve issues at OS, application, server and network level Deliver remote and on-site support to client premises when required Perform server upgrades, migrations and transitions to Microsoft 365 Support Windows Server and Desktop operating systems Administer Microsoft 365 services including Azure AD, Exchange, Teams, SharePoint and OneDrive Configure, maintain and troubleshoot network infrastructure (firewalls, switches, Wi-Fi) Assist with hardware installations, repairs and replacements Participate in planned migrations, upgrades and project work Communicate confidently with end users and stakeholders at director level Maintain accurate documentation and follow best-practice processes Take part in an out-of-hours on-call rota (low call volume) Technologies: Android Azure Debian Firewall Hardware Support Linux MariaDB Microsoft 365 Network PowerShell Security SharePoint VMware Veeam Windows Office 365 Cloud More: We are a well-established Managed Service Provider based in Colchester, looking to expand our technical team with an experienced IT Support Engineer (level 2–3) or IT Systems Engineer. We prioritize a technically strong and customer-focused approach, and we value team collaboration as well as independent work. Our team is supportive, and we offer a dynamic work environment with opportunities for professional growth. last updated 6 week of 2026