About the role
We are building a brand that represents the people of the world. Our aim is to create memorable customer experiences, fostering a welcoming environment where every visit is more than a transaction.
Key information
* Contract hours: 32-40 hours
* Interview dates: telephone interviews on 7th January
* Trial shifts: Saturday 10th or Sunday 11th January
* Please note: We may close this vacancy early if we receive an overwhelming response or our business requirements change.
Responsibilities
* Lead and inspire your team to deliver exceptional customer experiences, fostering a welcoming and vibrant shop floor.
* Drive sales growth by analysing key business metrics, setting targets, and maximising sales through events, parties, and outreach initiatives.
* Ensure the shop is well-stocked, visually appealing, and product displays reflect current sales trends and seasonal changes.
* Manage the shop's financials, controlling staffing, operational costs and stock levels to maintain a healthy retail margin.
* Recruit, train and develop a diverse and talented team, ensuring they are well-prepared to meet sales and service goals.
* Foster a positive work environment through effective communication, regular team check‑ins, and promoting work‑life balance.
* Plan and implement in‑store and external events, collaborating with the PR team to enhance the shop’s visibility and attract new customers.
* Ensure the shop operates within established Lush guidelines, creating internal processes where necessary to suit your shop’s unique needs.
* Promote safety and well‑being within the team, ensuring a secure work environment and access to support resources.
* Monitor sales trends and local customer needs, adjusting opening hours and staffing levels to maximise trading opportunities.
Skill, knowledge and expertise
* Customer Service: A genuine passion for delivering exceptional customer service, leading by example and ensuring the team consistently provides 5‑star service.
* Management Skills: Ability to navigate difficult conversations, set and manage expectations, and support your team while balancing business needs.
* Teamwork: Consistently leading by example on the shop floor and fostering a positive, supportive work environment through development of the team.
* Communication: Strong verbal communication skills to share business messages throughout the store and with retailers and surrounding stores.
Benefits
* Holiday allowance
* 50% discount on Lush products and spa treatments
* Discretionary and profit‑based bonus
* Pension scheme
* Paid day off for your birthday
* Cycle to work scheme
* Discounted rail and bus season tickets
* Employee assistance programme
* 6 months of full pay for parental leave (primary caregiver must qualify for SMP)*
* Flexible working
* 10% Employee Owned – all colleagues play a role in protecting our ethics, our independence, contributing ideas for the future and sharing in the rewards of success when the company performs well.
* Tailored gender‑affirming care*
* Qualifying period/hours required
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