Senior Support Worker
Location: Fakenham (community-based)
Service Type: Support at Home Service
Hours: 37.5 hours per week (Full Time)
15 hours per week – administrative / office-based duties
22.5 hours per week – direct support in the community
Salary: £26,102.58 per annum (£13.35 per hour)
Mileage: £0.45 per mile (paid while on support)
Reporting to: Service Manager & Deputy Manager
About the Role
We are looking for a passionate and experienced Senior Support Worker to join our Support at Home service in the Fakenham area. This is a varied and rewarding role, combining leadership and administration with hands-on support, helping people to live independently in their own homes and within their local community.
As a Senior Support Worker, you will support the management team in a supervisory capacity while also delivering high-quality, person-centred support. You will lead by example, promote best practice, and help create a positive, open and safe culture for both staff and the people we support.
Key Responsibilities
Promoting Best Practice
Support teams to deliver person-centred support that reflects individuals' needs, wishes and aspirations
Promote an open, inclusive and safe working culture
Complete quality and compliance audits and support improvement action plans
Support the achievement of service KPIs
Promote health and safety across the service
Act as an ambassador for FitzRoy within the local community and with external agencies
Champion organisational initiatives, including digital transformation
Supervisory & Leadership Support
Role model positive and inclusive team working
Support managers with rota planning, staffing cover and absence management
Allocate tasks and lead shifts to ensure effective service delivery
Provide guidance, supervision and support to Support Workers
Conduct support and development meetings and return-to-work interviews
Support the induction of new starters, bank and agency staff
Act as a first point of contact for day-to-day staff queries
Respond appropriately to emergencies in line with service protocols
Administration & Compliance (15 hours per week)
Ensure accurate and timely completion of records and reports
Maintain quality monitoring systems and digital records
Support the management of finances for people we support, in line with policy
Oversee medication management, audits and compliance
Use and support staff with digital systems such as ORS and Digital Support Plans
Carry out staff observations to support training and compliance
Direct Support (22.5 hours per week )
Provide hands-on support to people in their own homes and in the community across the Fakenham area
Support individuals to achieve personal goals, maintain independence and access community activities
Build positive relationships with people we support, families and professionals
Travel between support visits, claiming mileage at £0.45 per mile
What We're Looking For
Experience as a Support Worker, ideally with some supervisory or senior responsibilities
Strong leadership, organisation and communication skills
A commitment to person-centred, community-based support
Confidence balancing administrative responsibilities with direct support
A full UK driving licence and access to your own vehicle (essential)
Ability to travel across the Fakenham area
What We Offer
£12.35 per hour
£0.45 per mile + paid travel time
30 days holiday including Bank Holidays (pro rata) – increasing with service
Free Blue Light Card and paid DBS
Health Cash Plan – claim back on dental, optical, physio & more
Perkbox discounts on shopping, food, days out & wellbeing
Employee Assistance Programme – 24/7 access to virtual GPs, counselling & more
Loyalty awards and life assurance
Full training and genuine opportunities for career progression
TPBN1_UKTJ