Security and Incident Management Officer
We are seeking a highly professional and dedicated Security and Incident Management Officer (SIMO) to join our expanding team (working 4 on 4 off rotating days/nights). The SIMO will provide physical security at the CDW UK Logistics and Technology Centre (LTC), maintain a strong visible on-site presence, and act as a deterrent to unlawful or inappropriate activity while ensuring the safety of CDW’s people and property.
The role involves front-facing engagement during business hours, remote CCTV monitoring for multiple CDW sites, and supporting incident management including alarm response in coordination with our Global Security Operations Centre (GSOC), key holding duties, and escalation procedures—ensuring timely investigations and communication with emergency services when required.
* Security and Visitor Reception duties during business hours
* Conduct searches of individuals entering/exiting the operational area
* Observe and report any suspicious activities
* Assess risk of theft and provide feedback to leadership
* Booking in and out of delivery vehicles
* Liaising with LTC teams regarding collections and deliveries
* Control room duties out of hours
* CCTV monitoring and investigation
* Alarm, access and detection system monitoring
* Regular external patrols of the LTC
* Maintaining security documents
* Follow all security procedures
* Liaising with keyholders and GSOC monitoring
* Provide feedback to onsite leadership about security and facilities
* ID checks on all visitors
* Administer First Aid where required
The successful candidate will be subject to the following security checks due to the nature of the customers we serve:
* DBS – Criminal records check
* BPSS – Baseline personnel security standard
* NSV – National security vetting
Knowledge & Experience
* Experience in a customer facing reception/security role
* Knowledge of various security setups
* CCTV monitoring and investigation experience
* SIA licensed
* SC cleared
Personal Attributes
* Computer/IT literate
* Maintain a professional, positive attitude towards all staff, contractors and visitors
* Smart and presentable
* Articulate, with excellent written and verbal communication skills
* Calm and confident under pressure
* Highly vigilant and assertive
* Able to multitask
* Capable of following complex instructions
* Willing to cover additional shifts where required
* Able to work as part of a team and also independently
* Integrity, honesty and professionalism
* Thorough, with good attention to detail
* Alertness, observant and diligent
* Knows how to lead and follow depending on situation
* Passionate about the security and safety of people and property
CDW is an equal opportunity employer. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status or any other basis prohibited by state and local law.
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