Our client, a freight forwarder is looking for an Air Import Operator to join their office in Cannock. Completion of end to end forwarding activities as the individual role requires Follow strict and time sensitive SOPs/KPIs to ensure compliance Work closely with internal and external customers Focus on customer service Ensure invoicing, job costing, CIA, Netting and milestone are updated within the required timeframe Month end department compliance Customs Entries Cost control Assist senior forwarders, Supervisor and line manager where required Ensure all reports including internal and customer specific are completed within the deadline Resolve queries from customers and suppliers Ensure Best Practice models are adopted Work closely with the Operations manager for Internal and external rates reviews. Remain in contact with customers and suppliers to maintain relationships To take part in customer reviews when required to build up visibility and relationships with customers. Assist sales and management with customer development