Customer service specialist

We are currently recruiting for a Customer Services specialist to join a growing business within the utilities sector.

This is a great opportunity for someone with strong customer service skills who is looking to move into a more specialist industry, develop their knowledge and build a long-term career within energy and utilities.

You do not need previous utilities experience, as full training will be provided. What matters most is that you are confident speaking with customers, keen to learn and able to provide a professional, helpful service.

The Role:

As a Customer Services Advisor, you will be working as part of a busy customer services team, supporting customers with a range of enquiries over the phone and via email.

You will receive training across internal systems, customer processes and the wider utilities market, giving you the chance to build valuable sector knowledge and progress as your experience develops.

Duties will include:

• Answering inbound customer calls
• Making outbound calls to customers and potential customers
• Responding to customer emails and following up by phone where needed
• Handling front-line customer queries in a professional manner
• Supporting customers through account and supply-related processes
• Providing clear information around services, tariffs and customer accounts
• Updating internal systems accurately
• Using Excel to record and manage information
• Working closely with the wider customer services team

The Person:

We are looking for someone who is confident, professional and customer-focused.

The ideal candidate will have:

• Previous customer service experience
• A confident and friendly telephone manner
• Strong communication skills
• Good empathy and listening skills
• Strong English and maths ability
• Basic Excel skills
• A positive, proactive attitude
• The ability to learn new systems and processes
• The confidence to speak clearly with customers
• The ability to work both independently and as part of a team

What’s On Offer:

• Full systems and industry training
• Opportunity to move into the utilities / energy sector
• Long-term career development
• Chance to build specialist sector knowledge
• Supportive team environment
• Monday to Friday working hours
• Office-based role in Ware
• Opportunity to grow with the business as your experience develops

This would suit someone from a customer service, call centre, contact centre, sales support, administration, retail banking, insurance, telecoms, utilities, energy, hospitality or office-based customer care background.

You may be an experienced Customer Service Advisor looking for a more stable office-based role, or someone with strong people skills who is keen to move into a professional customer services environment with long-term progression.

To apply, please send your CV or contact Daniel Martin for more information.