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Birmingham, GBR, B1 1AY
| London, GBR, W1A 1AA
JOB BAND: F
CONTRACT TYPE: Permanent, Full-time
DEPARTMENT: Resolution Centre
LOCATION: London or Birmingham
PROPOSED SALARY RANGE: £86,900 to 90,000 depending on relevant skills, knowledge and experience. The expected salary range for this role reflects internal benchmarking and external market insights.
We're happy to discuss flexible working. If you'd like to, please indicate your preference in the application – though there's no obligation to do so now. Flexible working will be part of the discussion at offer stage.
Purpose of The Role
Join the BBC’s newly established Resolution Centre (RC) to lead a critical function in employee relations. As a Senior HR Business Partner, you’ll head up our Triage and Tier 2 Case Management team, ensuring fair, consistent, and policy‐aligned outcomes across a wide range of ER matters. Reporting into the HR Director, you’ll work closely with the RC Divisional Partners and play a pivotal role in shaping how we support our people and resolve issues across the organisation.
WHY JOIN THE TEAM
This is a unique opportunity to be part of a transformative approach to employee relations. You’ll lead a high‑performing team in a centralised ER service, helping embed best practice and drive continuous improvement. You’ll work closely with Divisional HR teams and Legal, influence strategic decisions through data insights, and contribute to the development of future ER leaders. If you’re passionate about fairness, consistency, and making a real impact, this is the role for you.
YOUR KEY RESPONSIBILITIES AND IMPACT
* Lead and manage Triage HRBPs and Tier 2 Case Managers, ensuring high standards of case handling and service delivery.
* Provide technical guidance and oversight on complex ER cases including grievance, disciplinary, misconduct, and escalation matters.
* Ensure effective triage, case allocation, and workload management using data‑driven insights.
* Monitor case progress and ensure compliance with internal policies and external regulations.
* Build team capability through coaching, case reviews, and input into training and development.
* Collaborate with RC HRBP’s, Divisional HRBPs and Legal to ensure alignment and consistency in ER practices.
* Deliver reporting and insights on case trends and risks to inform strategic decisions.
YOUR SKILLS AND EXPERIENCE
ESSENTIAL CRITERIA:
* Extensive experience in employee relations within a complex, unionised organisation.
* Proven leadership of HR teams, ideally within a case management or ER function.
* Strong technical knowledge of employment law and ER best practices.
* Excellent stakeholder management and influencing skills.
* A strategic mindset with the ability to translate data and insights into action.
* Experience in coaching and developing HR professionals.
* Experience in designing and implementing ER frameworks or triage models.
* Exposure to digital case management systems and data analytics tools.
Disclaimer
This job description is a written statement of the essential characteristics of the job, with its principal accountabilities, incorporating a note of the skills, knowledge and experience required for a satisfactory level of performance. This is not intended to be a complete, detailed account of all aspects of the duties involved.
Please note: If you were to be offered this role, the BBC will conduct Employment screening checks which include Reference checks; Eligibility to work checks; and if applicable to the role, Safeguarding and Adverse media/Social media checks. Any offer made is conditional on these checks being satisfactory.
The BBC is committed to redeploying employees seeking suitable alternative employment within the BBC and they will be given priority consideration ahead of the other applicants. Priority consideration means for those employees seeking redeployment their application will be considered alongside anyone else at risk of redundancy, prior to any individuals being considered who are not at risk.
Information at a Glance
This is your BBC
At the BBC you can create and innovate in an inclusive environment while contributing to some of the world’s best loved content, and the BBC’s mission to inform, educate and entertain.
Find out more about life at the BBC and our values in our candidate pack.
Candidate pack
You belong
We have a working environment where we value and respect every individual's unique contribution, so all our employees feel that they can belong, thrive and achieve their full potential.
We want to attract the broadest range of talented people to join us. The more diverse our workforce, the better able we are to respond to and reflect our audiences in all their diversity.
We welcome applications from individuals, regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion and/or belief.
Find out more about diversity, inclusion and belonging in our strategy below.
Diversity, inclusion & belonging strategy
Disability confident
We are a disability confident employer. If you need to discuss adjustments or access requirements for the interview process or to carry out this role, please contact us via email and we’d be happy to discuss: reasonable.adjustments@bbc.co.uk
BBC Group and Public Services, Broadcasting House, Portland Place, London, United Kingdom, W1A 1AA. BBC Studios Distribution Limited, company no: 01420028, registered address: 1 Television Centre, 101 Wood Lane, London, United Kingdom W12 7FA.
Life at BBC
Here you will benefit from:
* Fair pay and flexible benefits including a competitive salary package, a flexible 35‑hour working week, 25 days annual leave with the option to buy an extra 5 days, a defined pensionscheme and discounted dental, health care and gym.
* Excellent career and professional development.
* Support in your working life, including flexible working which you can discuss with us at any point during the application, selection or offer.
* A values‑based organisation where the way we do things is important as what we do.
Benefits may vary if you are joining on an FTC basis.
Learn more about life at the BBC and our values in our candidate pack.
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