Overview
At Pandora, we believe in creating moments that matter — for our customers and our team. We’re looking for an organised, proactive and results-driven Assistant Store Manager who can lead from the shop floor and in retail operations, inspire a high-performing team, and deliver world-class service. Pandora is recognised as one of the Sunday Times’ Best Places to Work 2023 in the UK.
Responsibilities
* As an Assistant Store Manager, be the backbone of store operations, supporting the Store Manager in delivering commercial success, leading, coaching and developing a high-performing team, and role modelling the selling ceremony for customer experience.
* Be responsible for the successful running and trading of the store in the absence of the store manager.
What You’ll Do
Commercial Focus
* Drive store performance by analysing sales, KPIs, and customer feedback, and use insights to make commercial decisions.
* Support the Store Manager in planning and executing effective business strategies that deliver on sales targets.
* Champion visual merchandising and product displays to reflect brand guidelines and maximise commercial impact.
Leadership
* Build, lead and nurture a diverse, inclusive and engaged team to unlock potential and support development.
* Deliver clear and consistent communication, provide impactful feedback, and conduct regular development conversations.
* Act as a trusted leader and role model, embedding the values of Dream, Dare, Care, and Deliver across the team.
Customer Experience
* Be a Pandora ambassador on the shop floor with deep product knowledge, storytelling, and brand values.
* Inspire the team to create unique, personalised and meaningful moments for customers by modelling the selling ceremony.
* Own excellent customer service standards and resolve escalated issues professionally and with care.
Store Operations
* Support daily operational tasks including rosters, stock control, till operations, and managing security, health and safety, and compliance.
* Plan staffing levels in line with commercial needs and seasonal trends.
* Ensure high shop floor standards, smooth stock management, and overall operational excellence.
The Successful Candidate
You’ll be a capable leader and team player who thrives in a fast-paced environment. You’ll bring strong people skills, commercial acumen, and energetic leadership that inspires others.
* Proven experience driving sales and profitability in store.
* Passion for driving a culture of exemplary customer service with the ability to coach a high-performing team.
* Strong communication and organisational skills; able to multitask and adapt to changing business needs.
* Positive, proactive attitude with enthusiasm for Pandora products and core values.
* Growth mindset, open to feedback, and comfortable with change.
* Well-presented appearance with a taste for desirable products and retail passion.
Why Work With Us?
We place people at the heart of our success and offer clear career progression and a comprehensive benefits package.
* Highly competitive salary
* Monthly bonus of 10% on sales targets (potential for 20% on stretch targets)
* Generous jewellery uniform allowance
* Employee discount
* Wear box access: select jewellery to wear while working
* Exclusive discounts via our online benefits platform
* Support through Retail Trust for health, wellbeing, financial advice, legal aid, and more
* Parties, incentives and gifts throughout the year
* Clear career progression and training opportunities
If you are looking for a new challenge and feel you have the relevant skills, please apply to submit your application.
Pandora’s recruitment procedures are designed to be transparent and inclusive. We encourage everyone applying to refrain from including identity-related elements such as a photo, marital status, and age. If you require reasonable adjustments during interviews, please let us know as soon as possible.
About Pandora
Pandora is the world's largest jewellery brand, specialising in accessible luxury jewellery made from high-quality materials. Pandora operates in more than 100 countries through 6,800 points of sale, including more than 2,700 concept stores. Headquartered in Copenhagen, Pandora employs 37,000 people worldwide and is committed to sustainability. In 2024 Pandora generated revenue of DKK 31.7 billion (EUR 4.2 billion).
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