Overview
Availability Window: The role requires availability on specific days and times. The original information lists weekly availability windows and how contracted hours are scheduled, with three weeks’ notice of shifts. The company is open to flexibility if availability times are close to, but not exactly, the advertised times.
Pay: Our Shift Leader rate of pay starts from £14.76 per hour; this increases to £15.97 for stores inside the M25. Additional payments may also apply depending on location.
Hours: It is the policy to offer new colleagues a minimum of 16 guaranteed hours per week, with options to work fewer hours (down to a minimum of 12) if desired. Applicants are encouraged to express their preferred hours when applying.
Company context: Tesco aims to place customers at the heart of everything we do. The role involves overseeing store operations from the shop floor, helping customers, coaching colleagues, and ensuring smooth store performance and customer service.
Note: You must be 18 or over to apply for this role.
Responsibilities
* Work in a fast-paced retail environment with variety and ownership of running duty shifts to deliver a clean, well-stocked store that exceeds customer expectations
* Be present for customers, listening to them and helping ensure they leave with what they came for
* Look for ways to improve service, including coaching colleagues and giving feedback to the team
* Guide and support colleagues to maintain a safe store and shopping environment
* Understand store performance and assist managers in actions to improve operations
* Lead from the front and set a strong example for colleagues
Additional responsibilities (summarised from original listing):
* Coordinate the store team to deliver an easy, fuss-free shopping experience and support daily priorities
* Open and close the store; perform duty coverage and ensure safety decisions are appropriate for everyone
* Be the go-to person for day-to-day queries in the absence of a manager
* Keep the store clean, tidy, and well-presented
* Support managers to coordinate seasonal, community, and charity events
* Contribute to a positive, inclusive team atmosphere and provide excellent customer service
* Keep the team informed on communications, changes, or updates
* Stay knowledgeable about store performance and look for ways to improve operations
* Coordinate store improvements and remove obstacles to service
* Follow health and safety routines and ensure colleagues do the same
* Recognise and celebrate colleagues providing great service
Leadership and culture: To be a great role model by delivering thoughtful customer service, building relationships with colleagues, clear communication, and leading in the absence of the Manager. Be flexible, decisive, motivating, and curious to improve service to customers, communities, and the planet.
Qualifications & Requirements
Minimum age: 18 years old (as required for certain early/late shifts or specific areas such as warehouses, beverages, counters, bakery, and driving roles). The role requires ability to work in a fast-paced environment and demonstrate leadership capabilities.
Additional Information
Tesco is committed to diversity, equity and inclusion (DEI). The company is proud to be a Disability Confident Leader and offers an inclusive recruitment process with accessibility support information available. Flexible working options are welcomed, and applicants are encouraged to discuss any needs during the application process.
For more information about Tesco, please visit www.tescoplc.com.
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