Applications from redeployees are assessed against the minimum criteria for the role. In your application, please provide details of how you meet the minimum criteria below: experience in managing visitor services or public engagement in a heritage, museum, or cultural settingproven ability to use data and feedback to shape inclusive and relevant visitor experienceslead and developed staff and/or volunteers to deliver high-quality servicedesigned or co-created engaging interpretation and public programmesable to build effective relationships with internal teams and external partners to co-create experiencesCriteria for all other applicants: knowledge of storytelling, interpretive planning, and curatorial practices that bring heritage to life.ability to develop medium to long-term plans that align with organisational goals and audience needsexperience in managing visitor services or public engagement in a heritage, museum, or cultural settingproven ability to use data and feedback to shape inclusive and relevant visitor experienceslead and developed staff and/or volunteers to deliver high-quality servicedesigned or co-created engaging interpretation and public programmesability to build effective relationships with internal teams and external partners to co-create experiencesVisitor Experience ManagerYou will play a key role in the growth and evolution of the Visitor Experience team within Osterley Park and House; driving excellence in operations, recruitment, training, customer service, and engagement initiatives. With a strong understanding of heritage best practices, you will contribute to shaping the Visitor Experience strategy, ensuring long-term success and the achievement of key performance indicators (KPIs).One of the last surviving country estates in London, Osterley Park and House is a vibrant attraction. The high turnaround of visitors means work is fast-paced, with the team always looking for creative ways to attract greater visitor numbers. Outdoor activities are a key focus, and the estate is part of the National Trust’s Cycle Trail project. Osterley Park enjoys a fantastic location just 20 minutes outside of London, so you can travel here by car or public transport. Osterley Park and House also has a garden for all seasons - the gardens are divided into three areas to ensure interest all year round and perfect if you're looking for some garden inspiration! The urban eighteenth-century formal gardens were restored by the National Trust to their original grandeur. Click here for more information about this locationAs Visitor Experience Manager you will lead a seamless visitor engagement program across the property group including tours, walks, talks, exhibitions and events - ensuring that all audiences enjoy an exceptional and inspiring experience. By maintaining consistently high standards of welcome, interpretation and storytelling, you will enhance visitor satisfaction and foster memorable experiences.The National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.• Substantial pension scheme of up to 10% basic salary• Free entry to National Trust places for you, a guest and your children (under 18)• Rental deposit loan scheme• Season ticket loan• EV car lease scheme • Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts• Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.• Flexible working whenever possible• Employee assistance programme• Free parking at most Trust places Click here to find out more about the benefits we offer to support you. Closing Date: 14 December 2025 To apply for this vacancy simply click the 'apply' button in the top right hand side of the page.If you need any help with your application, i.e. due to technical difficulties, please call us on 0370 240 0274 or email us at recruitmentenquiries@nationaltrust.org.ukIf you require an adjustment to the application process, for example due to disability or medical condition, please call us on 0370 240 0274 or email us at adjustments@nationaltrustjobs.org.uk and we'll support you as best as we can. For examples of how, please see our supporting you page.Equal Opportunities Statement The National Trust celebrates diversity and is committed to creating a fair and equal society, free from discrimination. You can read more about our commitment to inclusion and diversity here. Safeguarding Statement The National Trust is committed to a safe recruitment processes to help the organisation attract and appoint the right staff/volunteer for the role and responsibilities as set out in the vacancy advert. We will not accept applicants who are not suitable to work with children, young people or adults at risk. If you have any questions around your suitability for this vacancy, please contact the people service centre. Please note we reserve the right to close this advert early and therefore we encourage you to apply for this position early. 167242IRC167242IsleworthPermanent f/t (37.5 hrs pw)Ends: Dec 14th Important notice In line with our redeployment policy, we’ll prioritise applications from employees who are under formal notice of redundancy. We are seeking an experienced Visitor Experience Manager (VEM) to play a vital role in leading and shaping the visitor journey at Osterley Park, as well as smaller properties in the group. The successful candidate will ensure that every visitor enjoys an outstanding experience that is welcoming, inclusive, and memorable.The advertised salary is inclusive of an Outer London weighting allowance of £3,315 per annumOsterley Park, Jersey Road, Isleworth, TW7 4RBCompliance.Eligibility to Work in the UK39,936 pa