Job Summary
Robert Gordon University has a track record of dynamic leadership and a reputation as an innovative and modern university. The university’s IT & Digital department is a vital component of this vision and is currently in the process of an ambitious plan to develop and innovate its IT infrastructure and invest in the development of its staff to best support modern learning environments and research programmes.
The IT Systems Engineer post is ideal for an IT Professional who wishes to be part of a forward-thinking, innovative IT department in a successful modern University. You will be an experienced and versatile Systems Engineer with experience at a technical level in the development, deployment, support and maintenance of IT infrastructure components such as servers, storage, virtualisation, desktop systems, identity management, security etc.
In keeping with RGU's commitment to work/life balance you will have the opportunity to work from home for a portion of the working week and also benefit from a generous pension scheme, 46 days annual leave (including statutory days) an onsite nursery and sports centre, as well as a range of voluntary health and travel benefits.
The advertised salary includes a market supplement of £10, per annum (pro-rata). This supplement is reviewed biennially and may be amended or withdrawn in line with agreed University pay policies.
To apply, please submit your CV along with a cover letter detailing your suitability for the role against the requirements in the person specification.
Job Description
RESPONSIBLE TO: End User Computing Team Lead
RESPONSIBLE FOR: No supervisory responsibility
PURPOSE OF POST: You will be part of the team responsible for the design, development and support of the university’s campus-wide IT infrastructure.
PRINCIPAL DUTIES:
1. Technical planning and implementation of End User Computing activities such as desktop builds and group policy deployments
2. To develop and support Windows and Linux Servers on associated hardware
3. To develop and support Virtualised Servers (e.g. using VMware or Nutanix)
4. To configure and deploy Applications (e.g. using System Center Configuration Manger, Citrix, Intune, JAMF) and provide third line support where required
5. VDI development and support
6. To develop and manage the universities Identity Management Systems
7. Administer, maintain and support M services, providing and implementing recommendations for change.
8. SAN management and development
9. To develop and support Windows 10/11 and macOS systems and associated applications, e.g. Office, Adobe CC Suite, Engineering Applications etc.
10. To ensure that all relevant support documentation is maintained to reflect changes and additions to the University’s infrastructure.
11. To adhere and contribute to change control processes
12. To adhere to project development standards
13. To ensure work is delivered in accordance with current IT security and quality standards and procedures.
14. To act as a mentor to colleagues developing their technical skills and understanding of the universities IT systems and standards.
Person Specification
ESSENTIAL REQUIREMENTS
Qualifications and Professional Memberships
Educated to Degree Level. For exceptional candidates, significant working experience and a demonstrable track record will be accepted as an alternative.
Knowledge
15. An understanding of current developments and trends in IT
16. Awareness of ITIL service delivery and support processes
Experience
17. Experience of working within structured projects
18. Third line support, troubleshooting and resolving major incidents
19. Experience of AD and EntraID design and maintenance
20. Server and desktop deployment including virtualisation, configuration, installation and upgrades
21. Performance management, capacity monitoring & optimisation, security management
22. Endpoint and Mobile Device Management e.g. Intune and JAMF
23. Application virtualisation
24. Systems management, preferably SCCM
25. Desktop OS preferably Windows 10 and above, and macOS
26. Windows Server R2 and above
27. Microsoft and Office
28. Exchange
29. Redhat Linux
30. SAN management
DESIRABLE REQUIREMENTS
Qualifications and Professional Memberships
Professional Qualifications/Certification i.e. Microsoft, Linux, VMware, Nutanix or Citrix.
Knowledge
31. Familiar with High-Performance Computing technologies
32. Awareness of configuration management
33. Familiar with business continuity planning
Experience
34. Providing IT infrastructure support in an environment servicing + users
35. Supervisory experience of junior staff at a technical level
36. Working in a higher education environment
37. Experience of a wide range of Linux distributions
38. Experience of Citrix XenDesktop 7
39. Experience of cloud hosting platforms
40. Experience of maintaining LAMP environments
41. Virtual Learning Environment (VLE) such as Moodle
42. Network infrastructure and technologies
Behaviours
Behaviour 1 - Communication
Ability to receive, understand and convey information requiring careful explanation and information of a complex or conceptual nature, in a clear and accurate manner.
Behaviour 2 - Service Delivery
Experience of exploring and adapting a service to meet customers' expectations and also identifying ways of improving standards.
Behaviour 3 - Decision Making Processes and Outcomes
Experiences of: using own judgement to make decisions; making collaborative decisions with others to reach conclusions; providing advice or information that will influence the decisions of others.
Behaviour 4 - Analysis and Research
Experience of identifying or designing data gathering and analytical methods appropriate for each investigation, and producing reports that identify key issues and findings.