Senior Account Manager
About VIXIO:
Vixio is a Global Leading RegTech company and a trusted source of independent regulatory intelligence for professionals in highly regulated industries undergoing rapid and radical change.
We're trusted by leading brands to deliver comprehensive, time-sensitive, and actionable intelligence on payments and gambling compliance, covering more than 180 jurisdictions globally, so they can stay ahead of regulatory change, mitigate risk and capitalise on new opportunities.
Joining VIXIO Regulatory Intelligence means becoming part of a dynamic team that values collaboration, innovation, and continuous growth. We offer a supportive and inclusive work environment where your ideas and contributions will be highly valued. You will have the opportunity to make a real impact, both for our clients and the industry as a whole.
If you are passionate about client success and eager to contribute to an industry-leading organization, we would love to hear from you!
The Role:
We’re looking for someone with a growth mindset and a proven track record of implementing/executing a strong client relationship strategy within a SaaS environment.
You would be managing a portfolio of predominantly Payment Compliance focused clients that vary in spend and strategic objectives. This is a pure Account Management role, you would not be responsible for net new business, instead, you would be responsible for revenue growth through cross and upsales of our modular product. In partnership with our CS team, you would also have responsibility for obtaining customer success criteria, enabling you to retain and grow your customer portfolio (passed over by our New Business team).
Every Account Manager at Vixio is supported by our CS team who support and enhance the day-to-day management, service and engagement of your clients.
Vixio is highly regarded (and championed) by 500+ businesses across the globe. This is a fantastic opportunity for an Account Manager to take their career to the next level with a highly valued and utilised product.
Key Responsibilities:
* Manage a portfolio of clients to achieve retention and upsell/cross-sell set targets
* Proactively identify and pursue business opportunities through multi-threading and high-quality discovery techniques.
* Implement repeatable best practices and strategies resulting in product adoption/expansion, and increased customer satisfaction.
* Build strong and sustainable relationships with your key clients and internal stakeholders. You will use these relationships to drive revenue growth, mitigate risk, maintain forecasting accuracy and share customer feedback to ensure we can continually evolve our product
* Forecasting your business on a timely and accurate basis
* Use data and client insight, to advise the business of risk within the client portfolio
* Proactively work with Commercial and Product teams to enhance products/processes
* Leverage the sales and marketing stack, and processes to drive consistency and scale across the function.
The Expectations for Success:
You will know you are doing an extraordinary job when you are achieving the value/volume retention goals through increasing engagement, annual increases and upsells.
Your client portfolio will all have scheduled touch points in place, you understand where you have opportunity or risk - and you are able to renew the majority of accounts 2 months in advance of their expiry date.
You will be partnering with key stakeholders across all the main functions in the business, such as Business Development, Marketing and Content/Analyst, to ensure growth and provide the highest level of service to our customers.
The successful candidate must have a proven background as an Account Manager and is comfortable developing strategies for success whilst simultaneously informing our product roadmap. You will need strong influencing communication and organisational skills and the ability to get to the root of our clients challenge as well as a personal drive for success and a strong determination to achieve your objectives.
Our Benefits:
-Hybrid Working (2/3 days working from the office)
-Flexible working hours
-20 days working abroad
-Externally run sales training aligned to your objectives
-Pension
-Health Insurance
-Cycle to work scheme
-Mental Health wellbeing Support
Our Core Values:
https://www.vixio.com/vixio-values