Better places, thriving communities.
Job Information
The Assistant FM will provide support to the Contract Manager and Facility Managers in the management and delivery of contractual obligations and client expectations. Monitor and report on Service Delivery performance monthly or as requested by the client. Provide support to the cleaning supervisors across the 5 sites ensuring consistency of delivery. The successful candidate will be required to complete a security check prior to appointment.
Main Duties
1. Undertake successfully all training required to deliver the AFM role and promote core skills training and communication within the teams.
2. Adhere to Mitie Quality, Safety, Health and Environmental policies and procedures, ensuring all sites are fully compliant.
3. Audit all service streams, including cleaning, catering, grounds, security, and site teams regularly to allow monitoring and feedback against the contract and relevant SLAs.
4. Assist in the planning of periodic cleans and planned works ensuring schedules are updated accordingly.
5. Assistant in performance management requirements within the cleaning team offering support and advice to site cleaning supervisors.
6. Work alongside Site Managers to report and remedy any maintenance requirements identified during audits.
7. Promote the need for security – locking doors, following lost property procedures etc.
8. Have a full knowledge and understanding of the cleaning service and schedules including the agreed work specification and time allocated to facilities.
9. Support in the validation and submission of time management systems.
10. Ensure sufficient supplies and maintenance of cleaning equipment, materials and approved chemicals used by Mitie.
11. Support in the completion of Capex submissions in order to maximise equipment availability and innovations.
12. Complete weekly hazard spotting and upload into the system whilst promoting the LiveSafe culture.
13. Ensure Safeguarding Policies are always adhered to and raise any concerns in line with the Mitie policy.
14. Ensure contractors and external visitors comply with security and health and safety while on school premises.
15. Build positive and productive working relationships with all customers, delivering excellent customer service and seeking ways to continuously improve and exceed expectations.
16. To undertake any other related duties which are within the job holder's capability, according to the needs of the business.
What we are looking for
17. Some experience within Facilities Management.
18. People management experience is essential.
19. Soft services experience is preferred.
20. Qualifications of soft services would be advantageous.
21. Strong level of auditing experience.
22. Reliable and hardworking with a professional attitude.
23. Good general experiences/knowledge with IT skills beneficial.
24. Capable of working to their own initiative where appropriate.
25. Strive for continuous improvements in service delivery.
Mitie is committed to safeguarding and promoting the welfare of children and young people and expects all employees to share this commitment. The successful candidate will be subject to an enhanced DBS check and satisfactory references.
If you are working in regulated activity please note that you are subject to the following:
26. It is a criminal offence for people who are barred from working regulated activity to apply for roles that require them to work unsupervised with that particular group (i.e. vulnerable adults, children or both).
27. This post is exempt from the Rehabilitation of Offenders Act and Mitie is therefore permitted to ask job applicants to declare all convictions and cautions (including those which are "spent" unless they are "protected" under the DBS filtering rules) in order to assess their suitability to work with children or vulnerable adults.
Our market-leading offering provides you with benefits that suit your lifestyle.
We have a virtual GP on hand for you and members of your household. So you can get expert advice by video or phone without having to leave your home. We offer financial wellbeing assistance through our Salary Finance scheme. For example, you could access 50% of your earned pay before payday for a small fee. Salary Finance also offers competitive loans.
When you join us, we’ll give you a link to our flexible lifestyle benefits platform, Choices. You might choose to purchase up to five extra days’ holiday each year. You might buy critical illness insurance, seek dental treatment or buy technology products at an affordable cost. There are many choices!
We give you access to high street discounts from thousands of well-known retailers, gyms and more through our MiDeals platform. And we have a cycle-to-work scheme. Life cover of up to four times your salary is available. We also offer enhanced pension contributions, a save-as-you-earn scheme, and a Mitie Matching Share Plan (you could even be awarded free shares in Mitie).
We award our employees with Mitie Stars as recognition for their hard work. There are cash prizes up for grabs each month and at the end of the year there’s a chance to scoop a top prize of £10,!
Our success is a direct result of the experience and quality of our people. Progressing your career is therefore a top priority for us. We offer a diverse variety of training and development avenues via a wide selection of learning resources to suit you.
We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long-term condition (for example dyslexia, anxiety, autism, a mobility condition or hearing loss) and need us to make any reasonable adjustments, changes or do anything differently during the recruitment process, please let us know by emailing Harnaik Sahdra at .