EPOS Technical Support Engineer – High Wycombe
£28,000 to £30,000 per annum.
This is a fantastic opportunity for an experienced EPOS Technical Support Engineer to join a fabulous company in High Wycombe.
Position is 5 days in the office, Monday to Friday.
Responsibilities
* Providing first line remote support to EPOS system users.
* Answering direct calls and enquiries from users.
* Diagnosing and rectifying issues to meet user expectations.
* Escalate any complex problems to the software developers where necessary.
* Assisting the implementation manager with remote EPOS system implementation tasks such as delivering remote training sessions and equipment setup support.
* Remotely support new members through their FPOS installations.
* Provide initial system tour and training to new members.
This is a position which will grow as the client base grows, giving you he chance to become an integral part of what is current a small team but growing.
Qualifications
* An EPOS or IT background.
* Excellent Customer Skills.
* Happy to cover the odd weekend day remotely on standby.
Any retail experience would be useful – even if you've previously worked in a shop and understand EPOS from a user perspective.
If you an are EPOS Support Engineer and looking for an exciting support position, then please send your CV to me today.
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