Job Title: Venues General Manager
Department/Location: Venues Ravenswood - Walthamstow Lager Brewery
Reports to: Operations Director
Hours of Work: 40 hours per week
Contract Type: Full-Time
Salary: £34,000 - £40,000 ( + £3,000 annual bonus scheme )
Summary of Position
The Venues General Manager will act as the heart of two flagship hospitality sites the Brewery Taproom and the Malt Haus. This role is responsible for creating outstanding guest experiences, leading high-performing teams, and driving strong commercial results across both venues.
You will oversee all operational aspects of the sites from opening to closing, including rota planning, cellar standards, stock management, events delivery, and financial performance. Partner with the brewing, operations, and venue teams to ensure products are served at their highest quality, uphold brand standards, and maintain a welcoming, community-first atmosphere.
Key Responsibilities
Venue Operations
Manage the full operation of the Brewery Taproom and Malt Haus (Units 2 & 7).
Oversee daily opening and closing procedures.
Maintain exceptional cellar standards and ensure perfect serve quality.
Manage stock control, stock ordering, deliveries, and inventory systems.
Delegate and supervise bar maintenance, including line cleaning, glass care, CO2 top-ups, and general equipment upkeep.
Ensure compliance with health & safety legislation and operational policies.
Team Leadership & Staffing
Build and manage staff rotas using Tanda, including holidays and timesheets.
Ensure accurate payroll-related data and compliance with notice periods for shift scheduling.
Lead, train, and develop venue staff; coordinate new starter training with the Operations team.
Manage kitchen operators and support partnership-based operators.
Commercial & Financial Management
Monitor revenue, margins, pouring metrics, and wastage using ePOS and inventory systems.
Maintain staff cost percentages and margin targets within agreed thresholds.
Prepare and manage budgets and work towards annual revenue and event growth targets.
Process invoices and update purchase orders through Xero.
Events & Brand Experience
Plan, book, and deliver on-site and off-site events such as festivals, private hires, and brand activations.
Collaborate with other businesses within the Ravenswood estate to coordinate large collective events.
Ensure events enhance brand visibility, attract new audiences, and boost revenue.
Create a welcoming environment that reflects a community-driven, quality-led ethos.
Communication & Stakeholder Management
Maintain strong communication with the Operations Director.
Participate in weekly management meetings to review targets and performance.
Represent the brand story and core values in every aspect of guest experience and operations.
What Success Looks Like
A lively, welcoming atmosphere that reflects a community-first identity.
Strong commercial performance:
Year-on-year revenue growth
Improved margins
Controlled staff costs
A successful calendar of impactful events
Highly organised venue operations with excellent stock control and minimal downtime.
Events that not only drive revenue but also strengthen brand loyalty and visibility.
Qualifications & Experience
Essential:
Passion for craft beer and high-quality hospitality.
Experience in an Assistant Manager role (or above).
Minimum 5 years experience within the hospitality industry.
Desirable:
Personal Licence.
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