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It’s inspiring to work with a company where people truly BELIEVE in what they’re doing!
When you become part of the Chapters Health Team, you’ll realize it’s more than a job. It’s a mission. We’re committed to providing outstanding patient care and a high level of customer service in our communities every day. Our employees make all the difference in our success!
The RN Day Triage provides telephonic and ad hoc support to patients and families. The RN, Day Triage will establish and maintain positive relationships with team members, patients/families, and referral resources.
Qualifications:
* Current Affiliate state or multi-state license to practice as an RN, and has the ability to apply for/obtain multi-state RN license within 30 days of hire, if not already a holder of a multi-state license.
* Minimum of one (1) year nursing experience; hospice or hospital experience preferred
* Previous experience working with an EMR/EHR (Electronic Medical/Health Record) system
* Ability to effectively communicate in English (verbal and written); bi-lingual in Spanish preferred
* Excellent critical decision making and problem-solving skills
* Excellent clinical and assessment skills
* Ability to use equipment with visual and auditory mechanisms
* Excellent time management skills with the ability to prioritize demands to meet patient service standards and deadlines
* Ability to effectively handle stressful situations professionally and calmly with exceptional customer service
* Strong patient service skills
Additional skills include:
* Information seeking / probing skills
* Accurate knowledge transfer
* Listening, understanding, and responding
Other requirements:
* Able to navigate in a fast-paced environment utilizing interpersonal skills to maximize caller reassurance and patient visits
* Ability to work in a cooperative team environment
* Able to exhibit a sense of urgency in daily work activities
* Skilled in computer operations; proficiency in MS Office software applications, online research, data entry, and navigation skills
* Available to work shifts to accommodate extended hours of operation as scheduled
* Ability to perform sedentary work with frequent interruptions
* Ability to manage emotional stress when working with terminally ill patients and families
* Ability to perform physical tasks such as lifting patients and equipment, bending, pushing/pulling, kneeling, with or without accommodations
Competencies:
* Satisfactorily complete competency requirements for this position.
Responsibilities of all employees:
* Represent the Company professionally at all times
* Comply with all regulations and company policies
* Maintain confidentiality and use resources responsibly
* Participate in community and professional organizations and performance improvement activities
Job Responsibilities:
* Triages phone calls efficiently, providing excellent customer service
* Provides and manages direct care to patients and families, incorporating psychosocial, spiritual, cultural, physical, and biological components
* Handles clinical inquiries, promotes services, and documents patient information accurately
* Provides reassurance, finds solutions, and coordinates visits as needed
* Utilizes resources to resolve complex situations and communicates effectively with the team
* Reports technical issues and emergency situations as required
* Performs other duties as assigned
This position requires consent to drug and/or alcohol testing after a conditional offer of employment is made, as well as on-going compliance with the Drug-Free Workplace Policy.
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