Job Title: Personal Lines Customer Advisor Description We are hiring for our client, a well-established, family-owned insurance brokerage with over 50 years of experience in the market. With a strong local presence across County Down and County Armagh, they pride themselves on their customer-first approach and community-driven ethos. They are now seeking a Personal Lines Customer Advisor to join their dedicated team in a fast-paced, customer-focused environment. This is an excellent opportunity for someone with a strong background in insurance sales who enjoys working directly with customers and is passionate about delivering top-tier service. This Personal Lines Customer Advisor role is based in a vibrant office environment and offers an attractive salary and a suite of benefits, including performance-related bonuses and private medical insurance. Top 3 Things to Know About this Job Competitive Salary + Annual Bonus Private Medical Insurance & Death in Service Cover Supportive, close-knit culture with long-standing community roots The Reward * Competitive salary (negotiable based on experience) * Annual performance-based bonus * Private medical insurance * Death in service benefit * Company pension and wellness programme * Funding available for professional development and exams * Full-time or part-time hours available (Mon-Fri, 9am-5pm) * Local, family-owned business with strong values and community focus The Role * Serve customers face-to-face and over the phone, understanding their insurance needs * Advise on and sell a wide range of personal lines insurance products (car, home, van, travel, legal protection, GAP insurance, etc.) * Maintain high levels of accuracy and compliance in administration * Build and maintain strong customer relationships, offering tailored insurance solutions * Operate within a supportive team and contribute to a collaborative workplace culture The Person * 3+ years' experience in insurance sales (desirable) * Working knowledge of OpenGi software (preferred) * Excellent interpersonal and communication skills * Customer-focused, with a passion for service and sales * GCSEs (or equivalent) including Maths and English * Motivated, adaptable, and team-oriented Skills: personal lines customer service insurance broker intermediary