An opportunity has arisen for a Parts Advisor to join a busy and customer-focused team. Reporting to the Parts and Retail Manager, the successful candidate will be responsible for handling day-to-day enquiries from both customers and technicians regarding machinery parts. The role requires maintaining high standards of customer service by managing orders, processing dispatches, and providing advice and support on a wide range of products and services, both in person and over the telephone.
Key Responsibilities
·Provide efficient and professional assistance to customers and technicians with parts-related enquiries.
·Manage customer orders, ensuring accuracy and timely dispatch.
·Deliver a high standard of customer service through effective communication and attention to detail.
·Support retail operations by maintaining an organised and presentable workspace.
·Handle payments and transactions accurately, including cash and card processing.
·Work collaboratively with colleagues to ensure smooth day-to-day operations.
·Proactively identify sales opportunities and contribute to achieving department targets.
Skills and Experience Required
·Strong communication and interpersonal skills with the ability to engage diplomatically with customers and colleagues.
·Previous experience or sound knowledge of agricultural, construction, or horticultural parts is desirable.
·Experience in the motor industry or a similar parts-related role would also be beneficial.
·Customer-focused with a positive attitude and professional approach.
·Experience working in a retail or showroom environment is advantageous.
·Comfortable working in a busy, fast-paced environment and able to perform under pressure.
·Confident using computers, email, and the internet.
·Strong numeracy, literacy, and organisational skills with excellent attention to detail.
·Capable of working independently and as part of a team.
·Motivated, proactive, and target-driven with a smart, professional appearance.
Additional Information
·Hours: 39 hours per week
·Monday to Thursday: 8:00am - 5:00pm
·Friday: 8:00am - 4:00pm
·Saturdays on a rota basis
Overtime paid at time and a half after 39 hours
To apply, please send a copy of your CV and a covering letter to alex. drury @ nmsrecruit. com or, alternatively, submit your application via the link below
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