To ensure that company meets all Regulation and Quality Improvement Authority standards.To ensure all staff adhere to company policies and procedures.To ensure company performance are met.The successful applicant will be expected to be flexible and to work within other locations branches when required, to meet the needs of the business.N.B Dual role incorporates ASM and duty manager duties and responsibilities.
Responsibilities
* Management of all aspects of company activity within agreed policies and procedures.
* Ensure a quality of service to all Service Users.
* Ensure that all standards of the Regulation and Quality Improvement Authority are met.
* To manage the location and allocated area(s) in conjunction with the duties of an ASM.
* Assist with rota management and the daily to day management of each area and location.To hold the on-call phone on a rota basis.
* Work within GDPR legislation.To participate on area and managers on call arrangements to ensure service.
* The role of the Deputy Manager is to support the Registered Manager, Area Service Managers and NWCare personnel.When required to accept duties in the best interest of the service users including delivery of care.
* Implementation and participation of continuity arrangements.Cover rotas including at weekends when business needs require.
* To hold regular reviews and negotiations with care managers for all packages of care to be delivered..To hold regular reviews and negotiations with Trust contracts departments.
* To actively participate in all user group forums to keep abreast of changing trends in the delivery of care.To encourage the development of Area Service Managers to further enhance the growth of the company.
* To establish and maintain dialogue with key personnel in local NHS Trusts.To ensure company PMMR and within thresholds of compliance.
Skills and Qualifications
* QCF Level 3 or above in Health and Social Care
* 12 months experience in Domiciliary Care at Area Service Manager level or above
* NISCC (Northern Ireland Social Care Council) registration completed at training, if not already registered
* Enhanced AccessNI
* Right to work in UK
* Must hold on-call phone on a rota basis
* To participate on area and managers on call arrangements to ensure service
* When required to accept duties in the best interest of the service users including delivery of care
* Implementation and participation of continuity arrangements
* Cover rotas including at weekends when business needs require
* To ensure all staff are motivated and directed in the performance of their duties.To ensure all policies in relation to Industrial Relations, Employee Relations and Personnel Practices are adhered to.
* To regularly appraise and assess staff.To ensure a safe, effective service and standards of performance in order to identify areas of strength and areas requiring attention in order to improve individual performances.
* To identify any training and development needs for staff under their control and ensure these training needs are prioritised and programmed as appropriate.
* To ensure effective recruitment is implemented in all areas to meet quality standards of performance.To liaise closely with Human Resources Manager in all aspects of personnel and recruitment.
* To ensure all new starts receive effective induction in all areas of their job and legislative requirements.
* Managerial experience in a domiciliary care agency
* Minimum of QCF Level 5 in Health and Social Care
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