Job Introduction
We’re experience makers.
And food fanatics. And we’re hiring.
Our experiences are unique, and so are our people. Bring personality, your background and your desire for delighting others. In return we’ll give you all you need to thrive.
Because at Sodexo Live! We’re so much more.
Be part of something greater.
This is an incredible opportunity to join our team at Sodexo Live! St James’ Park, Newcastle United Football Club for season 2025/26. Following on from our biggest season yet, we are looking to start the new upcoming season where we left off.
With the opportunity to work at both Matchday and Non-Matchday Events, this is a great opportunity for for driven individuals to succeed in a fast and innovative catering environment and to join a world leading food and facilities management company, which can offer unrivalled opportunities for career progression.
We are looking for customer focused individuals, who want to be a part of something greater.
If this is you, apply to join our team now.
Role Responsibility
* Ensure and oversee bar setup prior to guests’ arrival, with all necessary mis en place in place.
* Conduct a comprehensive staff briefing prior to service, ensuing all staff are in correct uniform.
* Ensuring the necessary mis en place is completed ahead of service and peak periods, such as half time.
* To monitor staff working practices to ensure they are working efficiently and productively, adhering to company working practises, with reference to responsibilities and job description of staff.
* Ensuring that both bar and floor staff are attentive to guests needs, working in a timely manner to minimise any wait times.
* Managing resources, ensuring a sufficient supply of stock, equipment and consumables on the bar at all times.
* Ensuring all drinks prepared are in line with service guidelines.
* Extensive knowledge of product stocked, pricing and relevant promotions, and competence in cellar management.
* Maintaining a safe and tidy working environment, with any defective equipment reported.
* Deal with customer and staff complaints effectively and efficiently.
* Actively upselling products and maximising revenue capture.
* To accurately monitor any wastage, ensuring this is recorded through the Zonal till system.
* Reconcile all end of day banking, ensuring PCI Compliance at all times.
* Ensure area is fully cleaned with stock secured at the end of shift.
* Complete adherence to all licensing legislation, including that which is company specific.
* Rewarding and recognising staff, working to develop potential and provide on the job training.
* Complete, sign and comply with all relevant documentation, company policies or procedures.
* Be flexible & adaptable to changes, working in different areas as necessary due to business demands or in line with any reasonable request.
* To comply fully with all regulations relating to Health and Safety.
The Ideal Candidate
* Excellent verbal communication skills
* Being friendly yet professional
* Good attention to detail and punctuality
* Experience within a hospitality, catering or bar setting
* Experience in managing a team