Retail Underwriting Support Tongwell, Milton Keynes Role: Retail Underwriting Support x 3Division: Mercedes-Benz Financial Services Department: Risk Operations Location: Tongwell, Milton Keynes Working pattern: 3 days office-based, 2 days from home Hours: 37.5 hours per week – 08:30 – 17:00 with a 1-hour lunch break. Possibility to earn * 1.5 rate for occasional Saturday work Start: 22nd September 2025 Duration: 3 months initially Basic Rate: £12.21 per hour Your New Role: To support the retail credit underwriting team with call handling, setting priority of workload, responding to dealer queries and collating incoming supporting data to pass to the Retail Underwriters to ensure efficient decision-making. Responsibilities You are required to maintain ethical standards in accordance with Daimler AG Policies and the Company's Compliance Guidelines and Policies, including Anti-Bribery and all relevant competition law. Respond efficiently and professionally to incoming calls / emails and provide responses to dealers and MBFS field staff responding to all queries. Communicate clearly with dealers to understand queries, obtain necessary documentation to support retail credit applications to maximise dealer satisfaction Process requests for prioritisation of credit applications and apply prioritisation flags within the underwriting system Reply to dealers and internal MBFS staff with status updates to ensure all parties are up-to-date with the progress of customer applications Handle queries and escalations from both internally and externally (via the Retailer network) in a proactive and solution-oriented manner Work closely with colleagues across the credit and sales teams to ensure clear understanding and communication of the credit process and requirements where necessary What You’ll Need to Succeed: • Clear, concise written and verbal communicator with excellent telephone manner • GCSE or equivalent English Language and Mathematics is preferable • Experience in a similar customer-focused administrative role • Keen eye for accuracy and attention to detail • Self-motivated with the ability to work within a pressurised environment whilst maintaining focus on personal, departmental and company objectives What You’ll Receive in Return: Opportunity: Work with a leading automotive brand. Modern Facilities: The recently refurbished headquarters in Tongwell, Milton Keynes, offers amenities such as an onsite café, hot desks, and free parking Technology: Contingent workers receive their own laptop. Silent Room: A dedicated space in the Tongwell office for prayer or reflection. Long-Career Progression: Potential for permanent role opportunities. 4720058