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Customer experience support - leeds

Leeds
Motorpoint
€27,040 a year
Posted: 6h ago
Offer description

Job opening: Motorpoint new store in Leeds

We’re thrilled to announce the launch of our new store in Leeds, the 22nd store across the UK and a major milestone in our continued growth journey. This is more than just a new location – it’s a chance to help shape something special from day one.


The Role

Salary: £13 per hour basic + Bonus

Location: Leeds

Contract Type: Permanent

Hours: 40 hours, 5 days out of 7 on a rota; weekend working will be required.


Responsibilities

* Deliver fantastic customer service over the phone and face‑to‑face.
* Manage administration tasks and resolve customer queries efficiently.
* Use our CRM system to track and resolve customer cases.
* Understand customer needs on arrival and ensure a smooth handover to the right team member.
* Liaise with internal teams to resolve enquiries and complaints.
* Work as part of a team to achieve monthly NPS targets.


Qualifications

* A full UK driving licence is essential.
* Experience delivering great customer service, from any industry.
* Strong communication, organisational and teamwork skills.
* Confidence using systems and managing administration tasks.
* Enthusiastic, proactive and customer‑focused attitude.
* A positive attitude aligned with our values: Proud, Honest, Supportive, Happy and Together.


Benefits

* Paid time off every month to do something that makes you happy.
* 28 days holiday plus days off for your birthday, getting married or moving house.
* Additional holidays for length of service.
* Long service awards.
* Staff discount on cars and finance options.
* Discounts and cashback at hundreds of high‑street retailers and restaurants through our “My M.O.T” platform.
* Smart Tech in partnership with Currys.
* Cycle to work.
* Pension.
* Healthcare.
* Enhanced Parental Leave.
* Employee Assistance Programme (EAP).
* Vocational and personal development training courses.
* Quarterly team socials and team feasts.
* Scratch card rewards.
* Sharesave scheme (SAYE).
* Plus much more!


Closing Date

Wednesday 20th May 2026


Equal Opportunity

We welcome applications from people of all backgrounds. If you have any concerns about potential barriers in the application process, please let us know so we can ensure they are removed.

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