PACS RIS IT Support Officer
The closing date is 14 May 2026.
An exciting opportunity has arisen within the PACS Team at the University Hospitals of North Midlands for an enthusiastic and energetic individual with excellent IT admin and troubleshooting skills.
Main duties of the job
The successful candidate will have a degree in IT, formal IT qualifications to degree level or the equivalent recent work experience in an IT related field. They will work within a small team to support the Imaging Directorate in their use of imaging specific IT systems & solutions.
A minimum of 2 years work experience must have been gained in the UK.
In the course of duties, the successful candidate will provide 1st & 2nd line IT and system support to Trust & non-Trust users for hardware & software solutions, carry out IT admin duties, liaise with suppliers & IM&T colleagues to determine & implement fixes & support the PACS Manager with ongoing projects.
Key relationships will be with clinical & non-clinical staff of all levels, from across the Trust & the wider local health economy as well as IM&T colleagues & external suppliers.
The role requires a physical presence on site where there is an element of face to face user support. The main office is on the Royal Stoke site, and the post holder will go to other sites as required.
Please note: Unfortunately this role does not support visa sponsorship.
Job responsibilities
Support users and stakeholders with IT and imaging system issues, manage incidents, provide administrative support for IT systems, collaborate with suppliers and IT teams to implement solutions.
Person Specification
Education
* Educated to degree level in a relevant field OR equivalent knowledge & experience gained in a work‑based setting
Skills, ability and Knowledge
* Ability to support individuals from a wide range of disciplines with varying levels of IT knowledge and skills
* Ability to proactively problem-solve and work on own initiative
* Must have excellent working knowledge of computers and software applications
* Thoroughness of application form and supporting information
* Ability to multi‑task to deal with multiple incidents awaiting resolution
* Ability to travel and work across multiple sites
* Ability to work accurately at speed
Experience
* Must have excellent working knowledge of computers and software applications
* Experience of supporting users with software/IT workflow related queries
* Experience of IT system Administration
* Good communication and the ability to diplomatically deal with users of mixed IT ability
* Experience of handling confidential information
* Good Working Knowledge of Hospital Based Systems
* Experience of RIS / PACs system Administration
* Experience of working in an NHS organisation
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
University Hospital of North Midlands NHS Trust
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