Department: Field Services
Location: Preston
Compensation: £32,000 / year
Overview
YouFibre is a small team of experts on a mission to provide Faster, Fairer, Kinder Internet across the UK. Founded in 2019, we’re on a mission to bring ultrafast Internet to our customers. Guided by the principles of flawless customer support, fair contracts, and affordable pricing, YouFibre delivers the full fibre experience direct to your home or office to create the best Internet experience possible. We are a national, full-fibre broadband provider, supplying homes and business across the UK with ultrafast and ultra-affordable internet, of up to 10,000Mbps. Customer happiness is our number one priority. Our team of UK-based sales agents, support centre staff and technical experts ensure our customers love using our services. Check out our Trustpilot score!
Role details
Position: Field Service Engineer
Location: Preston
Hours: Full time, Shift Pattern – 5 days (Tuesday to Saturday 08:30 – 17:30)
Salary: £32,000 plus Company Van
Note: Applications will be reviewed as received; if a suitable candidate is identified, we may fill the vacancy early. Early applications are encouraged.
YouFibre is a small team of experts on a mission to provide Faster, Fairer, Kinder Internet across the UK. Founded in 2019, we’re on a mission to bring ultrafast Internet to our customers.
Responsibilities
* Installation and Setup: Install and configure Wi‑Fi networks, including routers, extenders and related equipment.
* Troubleshooting: Diagnose and resolve issues related to Wi‑Fi connectivity and performance.
* Network: Optimize Wi‑Fi networks for performance, including channel selection, signal strength adjustments, and interference management.
* Customer Support: Provide excellent customer service by addressing customer concerns and explaining technical information clearly.
* Site Surveys: Conduct on-site surveys to assess signal coverage, identify potential interference sources, and recommend appropriate actions.
* Maintenance: Perform routine maintenance and firmware updates on Wi‑Fi equipment to ensure optimal performance and security.
* Product Delivery: Install/upsell packages including our 8GB service with the latest ASUS gaming routers.
* Run Cat 6 Ethernet cable for relocating routers or to hardwire a customer’s specific device.
Skills, Knowledge & Expertise
* Technical Expertise: Strong understanding of Wi‑Fi technology, standards (e.g., 802.11ac, 802.11ax), encryption methods, and networking principles.
* Experience: Previous experience as a Wi‑Fi technician or in a similar role with hands-on installation, configuration, and troubleshooting of Wi‑Fi networks.
* Customer Service Skills: Excellent communication and interpersonal skills with the ability to explain technical concepts to non-technical customers.
* Problem-Solving: Strong analytical skills to identify and resolve technical issues effectively.
* Education: Technical certifications or training in networking or telecommunications are preferred.
* Ethernet: Knowledge of Ethernet cable colour codes and ability to make cables on request at customer properties.
Job Benefits
* 25 days holiday plus bank holidays
* Birthday Day Off
* Pension scheme that matches your contribution up to 8%
* Phone allowance
* Health care cash plan
* Cycle to work
* Employee assistance programme
* PPE and Uniform provided
* IT equipment provided
* Remote working
* Discounted Gym memberships
* Retail offers – discounts from recognisable brands
* Company Events
* Travel expenses paid
* Free YouFibre broadband if you are within our area, plus friends & family discount.
* Life assurance providing cover of 4 times your basic salary
* Colleague referral scheme of £500
* Continuous development and long-term career prospects
What happens next
* Send us your application via our Careers Site or Job Boards.
* Recruitment screens your application against essential criteria.
* We aim to respond within 2–3 days of application submission with an outcome/next step.
* If you haven’t heard back within the stated timeframe, please contact recruitment@substantial.group.
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