Night Porter Are you dependable, calm under pressure, and take pride in keeping things safe and secure behind the scenes? Do you want to be part of a dedicated Front of House team at one of the UK’s leading spa destinations? At Ragdale Hall Spa, we know that a great guest experience doesn’t stop when the sun goes down - and that’s where our Night Porters come in. We’re looking for a proactive and reassuring Night Porter to join our team and help ensure the safety, comfort, and wellbeing of our guests throughout the night. Working closely with our Duty Manager and Reception team, you’ll play a vital role in maintaining security, responding to guest needs, and keeping everything running smoothly during the quietest hours of the day. If you’re reliable, observant, and ready to take on a new challenge, we’ll provide all the training and support you need to succeed. Main Duties (Full Training Provided):
1. Monitor and maintain the security of the Hall, including regular patrols and checks.
2. Respond to guest queries and requests with professionalism and care.
3. Support Reception and the Duty Manager with overnight operations.
4. Assist with late check-ins, early departures, and any guest movements.
5. Ensure public areas remain clean, tidy, and welcoming throughout the night.
6. Handle any incidents calmly and efficiently, following procedures.
7. Complete nightly reports and handovers to the morning team.
8. Maintain a reassuring presence and uphold Ragdale’s high standards of guest care.
Qualifications & Skills Required:
9. Friendly and confident, with a strong awareness of customer care.
10. Proactive and responsible, with a calm and reassuring presence.
11. Flexible and adaptable, able to respond to a variety of situations.
12. Reliable and observant, with a keen eye for detail and safety.
13. Willing to learn, with a positive attitude and a team-focused mindset.
Hours of Work:
14. 18 hours per week
Salary:
15. £13.00 per hour
Work Perks:
16. Opportunities to earn gratuities of up to £1400 per annum on top of your basic salary.
17. Exciting career development opportunities – we’re committed to helping you grow and progress within the company.
18. Complimentary meals – enjoy a free breakfast, lunch, and tea during your working hours, plus regular special treats.
19. Free on-site parking.
20. Free transport from Melton Mowbray and Asfordby.
21. Exclusive access to fantastic facilities – take advantage of our gym, selected exercise classes, and luxurious Thermal Spa.
22. Generous discounts across all retail areas and food & drink outlets
23. 50% off most beauty treatments – indulge in our beauty services at a reduced price.
24. Discounted stays and day packages – exclusive offers for you, your friends, and family.
25. Employee referral scheme – earn bonuses for recommending friends to join our team.
26. Long service rewards – celebrate your milestones with loyalty bonuses and special events.
27. Recognition and rewards – receive vouchers, high street gift cards, chocolates, fizz, and more to celebrate your hard work.
28. Employee Wellbeing Program provides you with access to confidential support services, wellness apps, and over 1,000 discounts to help you thrive.
29. A fun, friendly, and welcoming workplace – enjoy being part of a supportive team that values each individual.
If you're ready to be a key part of our overnight team and help ensure our guests enjoy a peaceful and safe stay, we’d love to welcome you to Ragdale Hall Spa!