The duties and responsibilities to be undertaken by members of the practice administration team may include any or all of the items in the following list. Duties may be varied from time to time under the direction of the practice manager, dependent on current and evolving practice workload and staffing levels. Opening up/locking-up of practice premises and maintaining security in accordance with Practice protocols. Processing personal and telephone requests for appointments, visits and telephone consultations and ensuring callers are directed to the appropriate healthcare professional.
Explain practice arrangements and formal requirements to new patients and those seeking temporary cover and ensure procedures are completed. Receive and make telephone calls as required including from the care-coordinator waiting list. Divert calls and take messages, ensuring accuracy of detail and prompt appropriate delivery. Working with the triaging GP to process patient online enquiries sending the guidance requested by the GP.
Enter requests for home visits into the computer, ensuring careful recording of all relevant details and where necessary refer to duty doctor. Advise patients of relevant charges for private (non-General Medical Services) services, accept payment and issue receipts for same. Processing and distributing incoming (and outgoing) mail. Filing and retrieving paperwork.
Computer data entry/data allocation and collation; processing and recording information in accordance with practice procedures. Initiating contact with and responding to requests from patients, other team member and associated healthcare agencies and providers. Providing clerical assistance to practice staff, including word/data processing, filing, photocopying and scanning. Ordering, re-ordering and monitoring of stationery and other supplies.
Provision of refreshments for staff and visitors as required and keeping the kitchen area clean and tidy. Keeping the reception area, noticeboards and leaflet dispensers tidy and free from obstructions and clutter.