The Clavis Whisky Bar at Trump MacLeod House offers guests a
relaxing, indulgent area to enjoy their favourite dram from our extensive
selection of over 250 Scottish and International malt whiskies carefully
selected from the world’s leading producers.
Cocktails, fine wines and other drinks are also on offer for guests to
enjoy.
The word Clavis is an ancient word for ‘Key’ – and
references the beautiful lockers that contain some of the most intriguing and
special whiskies in our collection and are such a prominent feature of the
whisky bar.
The Clavis
Bartender is responsible for providing a warm, friendly and efficient food, beverage service to our
guests, ensuring exceptional service standards are delivered and maintained at
all times, in line with guest expectations.
This
role requires a strong working knowledge of alcoholic and non-alcoholic
beverages with an emphasis on fine wines, single malt whiskies and classic
cocktails.
The role operates on a shift-based system including evening
and weekend working in line with the seasonal needs of the business.
Due to the location of the resort and working hours, it is
essential that suitable candidates have their own transport.
Contract: Full Time - Permanent
Reports to: Trump’s Restaurant Manager
Key Duties & Responsibilities:
¨
Support
the day to day running of the Clavis Bar and Trump’s Restaurant
¨
Opening
and closing procedures
¨
Ensure
that all guests’ requests and queries are responded to promptly and effectively,
ensuring exceptional service is delivered to guests at all times
¨
Tailor
beverage recommendations in line with guest preferences
¨
Deal
with any guest complaints in a friendly and efficient manner, ensuring guest
satisfaction at all times, escalating to management where required.
¨
Ensure
all cash, charge, float and till operations are carried out in line with agreed
procedures
¨
Drinks
training and on-the-floor development of service staff
¨
Cellar
management
¨
Support
and assist with beverage stock
¨
Development
of whisky, wine, beverage and cocktail menus
¨
Any
other duties as directed by the management team
Qualifying Criteria:
¨ Experience of working in a similar role and/or
environment (preferably in a high end restaurant or hotel)
¨ Personal
Licence Holder - Essential
¨ Certified
Mixologist advantageous
¨ WSET
Level 2 advantageous
¨ Valid
Uk Driving Licence and transport is essential
¨
High
standard of personal presentation
¨
Excellent communication and interpersonal skills
with a confident and outgoing personality and an ability to interact with
people at all levels
¨
Passion for delivering exceptional guest service
¨
Courteous
and pleasant attitude towards guests and colleagues
¨
Ability
to work as part of a team
¨
Good
attention to detail
Salary & Benefits
Competitive salary and benefits package.
Note: This job description is not all
inclusive and is intended as an outline of the responsibilities and
requirements of the role. The role and duties will evolve in line with the
needs of the business.