Job Description
On-site | Up to £65,000 per annum
Hard FM | TFM Environment | Leadership Role
Were looking for a technically strong, people-focused Contract Manager to lead our Hard FM delivery and wider site-based team on a high-profile single-customer contract in Oxford. Youll ensure full compliance, exceptional service standards and a first-class customer experience across a multi-service TFM environment (including cleaning and security).
Acting as Deputy to the Contract Director, youll manage onsite engineers and subcontractors, drive operational excellence, and maintain a fully compliant, safe and operational estate.
What Youll Be Doing
Customer & Contract Management
* Deliver Hard FM services across PPM, reactive, remedial and small works to SLA/KPI levels.
* Build strong customer relationships through proactive communication and regular site walkarounds.
* Support long- and short-term service strategies and drive innovation.
Workplace & Technical Leadership
* Provide strong technical guidance and engage specialist support when required.
* Work with engineers to diagnose issues and implement action plans.
* Lead improvements that enhance customer experience and operational quality.
Customer Experience
1. Promote a culture of service excellence and continuous improvement.
2. Gather ...