Job Description
An exciting opportunity has arisen for a detail-oriented and proactive Seller Compliance Assistant to join a growing marketplace team. This role will support day-to-day operations, ensuring seller compliance, maintaining accurate data and contributing to smooth marketplace performance.
Reporting to the Seller Compliance & Analyst Lead, you will play a key role in monitoring seller activity, supporting reporting processes, and assisting with administrative and operational tasks.
Key Responsibilities
* Conduct due diligence and compliance checks for new sellers.
* Monitor seller accounts, identify potential risks, and escalate issues where appropriate.
* Maintain accurate seller records, trackers, and operational documentation.
* Produce regular reports on seller performance, orders, and compliance metrics.
* Track late orders, cancellations, and customer service issues.
* Investigate and escalate operational concerns to internal teams.
* Support product and catalogue audits to ensure accuracy and compliance.
* Monitor stock availability and delivery performance.
* Maintain and update reporting spreadsheets and dashboards.
* Assist with ticket management using internal systems (e.g., Zendesk).
* Support onboarding and setup of new sellers.
* Collaborate with internal teams to resolve queries and issues.
* Identify opportunities for process improvement and efficiency gains.
* Provide general administrative support to the marketplace team.
* Handle sensitive information in line with data protection standards.
Skills & Experience
* Strong attention to detail and organisational skills.
* Proficiency in Microsoft Excel (formulas, filters, lookups, basic analysis).
* Good written and verbal communication skills.
* Ability to manage multiple tasks and prioritise effectively.
* Comfortable working with data and producing reports.
* Proactive problem-solving approach.
* Strong teamwork and collaboration skills.
* Interest in ecommerce and online marketplaces.
* Experience with tools such as Mirakl, Zendesk, or Power BI is advantageous but not essential.
* Ability to handle confidential information with discretion and accuracy.
Additional Information
* Office-based role
* Notice period: up to 3 months
This is a fantastic opportunity for someone looking to develop their career within ecommerce and marketplace operations in a fast-paced and growing environment.
If you are interested or have the relevant experience and are currently looking for a new challenge then please submit an up to date CV by clicking the apply button.
By applying for this position, you confirm that you consent to the processing of your personal data in accordance with the General Data Protection Regulation (GDPR) for the purposes of recruitment, employment and working finding service.
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