Site: Parkway, Middlebrook, Estuary Point or Broughton Town North West. Salary £79,504 - £91,609 per annum.
Closing date: 04/06/2026 23:59.
North West Ambulance Service NHS Trust is an Equal Opportunities Employer. We are committed to providing services which embrace diversity and promote equality of opportunity. We offer a guaranteed interview scheme for disabled applicants who meet our minimum selection criteria at each stage of the selection process. We will not tolerate discrimination on any of the following: gender, marital status, sexual orientation, race, colour, nationality, religion, age, disability, working pattern, caring responsibilities trade union activity or political beliefs—or any other grounds.
In October 2025 we published our Anti‑racist Statement, which sets out our key commitments to becoming an anti‑racist organisation. These commitments underpin our recruitment practices and reflect our dedication to creating a diverse, inclusive, and representative workforce.
The Trust is currently under‑represented in terms of staff from black and minority ethnic backgrounds. We encourage applications from all backgrounds to improve the diversity of our workforce and to better reflect the communities we serve in providing the right care, at the right time, in the right place – every time.
We offer a range of benefits, including a pension scheme, up to 33 days annual leave (exclusive of bank holidays), training and development opportunities, access to NHS discounts, a car lease scheme, cycle to work scheme, NHS mortgages, and childcare vouchers.
Job overview
Lead Digital Transformation That Transforms Care
At North West Ambulance Service NHS Trust (NWAS), we are on an ambitious journey to deliver the right care, at the right time, in the right place – every time. As we progress our 2026–2031 Strategy, digital transformation and data‑driven care are central to how we improve outcomes, reduce inequality, and build a sustainable urgent and emergency care system.
Main duties of the job
This is a pivotal clinical leadership role, working in partnership with the Chief Information Officer to shape and deliver NWAS’s digital future.
You will provide strategic clinical leadership for digital transformation, ensuring technology, data, and innovation directly improve patient safety, clinical quality, and operational performance.
You will be at the forefront of delivering a digitally enabled care model, helping NWAS to:
Use data and digital tools to improve clinical decision‑making and outcomes
Enable more coordinated and responsive care pathways across systems
Embed continuous innovation and improvement into frontline practice
Working for our organisation
North West Ambulance Service NHS Trust provides 24‑hour, 365 days a year accident and emergency services to those in need of emergency medical treatment and transport. Our highly skilled staff provide life‑saving care to patients in the community and take people to hospital or a place of care if needed. We also provide non‑emergency patient transport services for those patients who require non‑emergency transport to and from hospital and who are unable to travel unaided because of their medical condition or clinical need. Alongside the other emergency services, we also work to ensure the safety of the public and treatment of patients in the event of a major incident. We also deliver the NHS 111 service in the North West.
Detailed job description and main responsibilities
As CCIO, you will:
Drive Digital Transformation
Lead the clinical design and adoption of digital systems and data‑enabled care
Ensure digital initiatives directly support safer, more effective, and more equitable care
Champion innovation, horizon scanning emerging technologies and translating them into real‑world impact
Shape Strategic Direction
Co‑lead the Trust’s Digital Roadmap, aligning with national NHS priorities and local system needs
Embed digital transformation across all services, ensuring integration with clinical and operational strategies
Enable Data‑Driven Care
Drive a culture where data, analytics and insight inform clinical and operational decisions
Ensure clinical safety, governance and information stewardship are embedded in all digital developments
Lead Cultural Change
Build digital capability and literacy across the workforce
Engage clinicians and operational teams as active partners in change
Influence Beyond the Trust
Represent NWAS regionally and nationally, shaping system‑wide digital health development
Build partnerships across Integrated Care Systems to support joined‑up, technology‑enabled care
Key competencies
Registered healthcare professional with significant leadership experience in urgent and emergency care
Strong track record of leading large‑scale digital transformation and service redesign
Can bridge clinical, operational and digital domains with credibility and influence
Demonstrates strategic thinking, innovation, and systems leadership
Passionate about improving patient outcomes through technology and data
Can translate vision into delivery, bringing people with you to embed sustainable change
Assessment Centre for this role will be held on 12 June 2026 and will be conducted in person.
Person specification
Demonstrates excellent strategic clinical and digital leadership in the pre‑hospital urgent and emergency care setting, with the ability to enthuse, motivate and involve individuals and multi‑disciplinary teams.
Ability to lead complex clinical digital transformation programme across multidisciplinary teams and organisational boundaries.
Skilled in translating clinical and operational needs into digital solutions, including redesigning care pathways and optimising workflows.
Strong understanding of digital clinical safety standards (DCB0129/DCB0160) and information governance principles including the Caldicott principles.
Able to analyse complex data and evidence to inform decision‑making.
Excellent interpersonal and communication skills to build effective working relationships, influence and collaborate with clinical, operational and digital stakeholders across organisational boundaries and at all levels.
Responsible for design, creation and implementation of policies and strategies across the organisation.
Ability to proactively identify and implement innovative digital solutions that enhance clinical practice, patient experience and safety.
Able to produce concise / clear technical and non‑technical reports / papers to Board level.
Demonstrable compassionate and inclusive leadership.
Experience in the application of HR processes.
Demonstrable experience of line management responsibilities.
Qualification & Knowledge
Registered Health Care Professional (e.g., Paramedic or Nurse) with current registration with a relevant professional body.
Educated to master’s degree/post‑graduate level (or equivalent professional knowledge and experience).
Knowledge of the NHS, social care, and political environment, with extensive knowledge of the Urgent and Emergency Care system, especially 999 and IUC.
In‑depth knowledge of NHS Digital transformation strategies and clinical informatics.
Knowledge of digital health technologies including electronic patient records, clinical decision support systems and mobile health apps.
Experience
Registered healthcare professional with significant years post‑qualification experience in the pre‑hospital urgent and emergency care setting.
Significant clinical leadership experience within the pre‑hospital urgent and emergency care setting.
Experience in redesigning clinical workflows and implementing technology‑enabled care models.
Experience of using information, data and analytics, standards, and harnessing technology to drive service improvement, access to services.
Experience of changing organisational culture and enhancing the image of digital services.
Experience in managing clinical risk and ensuring digital safety in healthcare environments.
Proven track record of successful large scale digital project and programme delivery within a structured programme management environment.
Proven track record of working across organisational boundaries to deliver strategic change.
Involvement in regional or national digital health programmes or networks.
Understanding of clinical governance, patient safety and quality improvement frameworks.
Graduate of the NHS Digital Academy or agreement to undertake the qualification within 12 months of appointment.
Evidence of significant and continual professional development.
Post graduate qualification in Clinical informatics, Health Informatics, Digital health or equivalent.
Values & Behaviours
Working together – demonstrate collaborative and inclusive working and challenge behaviour that is not inclusive or acceptable.
Any offer of employment may be withdrawn if you knowingly withhold information, provide false or misleading information.
Should you be successful at interview stage, successful candidates will receive a conditional offer of employment, subject to the NHS Employment Checks Standards.
A valid right to work and identity check
All staff are encouraged to be vaccinated against COVID‑19 as this remains the best line of defence against COVID‑19.
Employer certification / accreditation badges
You must have appropriate UK professional registration.
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