Staffordshire County Council offers an opportunity for a Registration Service Team Leader who is passionate about leading others, building strong relationships, and cultivating a supportive team culture.
Responsibilities
* Support the Operations Manager in delivering an effective and efficient Registration Service to residents across Staffordshire
* Lead and develop a high-performing team to provide an excellent, customer-focused service
* Co‑ordinate and deliver training across the team
* Ensure compliance with statutory requirements, policies and data protection standards
* Build strong partnerships and drive continuous improvement to enhance service delivery and customer experience
Ideal Candidate
* Champions staff wellbeing, creating a positive, inclusive and supportive team culture
* Delivers exceptional customer experiences at life's most important moments
* Is adaptable and resilient, navigating a wide range of situations confidently
* Communicates with clarity, confidence and empathy
* Thrives in a busy, fast-paced environment, staying calm, organized and solution-focused
* Embraces innovation and creativity, encouraging new ideas and continuous improvement
Qualifications and Requirements
* Technical knowledge of Registration and Ceremonies is beneficial but not essential; support will be provided to develop expertise
* Must pass a criminal record check from the Disclosure and Barring Service (including unspent and spent reprimands, formal warnings, cautions and convictions)
Equal Opportunities
Staffordshire County Council is an equal opportunities organisation and Disability Confident employer. We encourage applications from all backgrounds and communities.
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