Location: Cumbria (Cumberland) and Northumberland (Blyth) - primarily site-based with some office work
Salary: Competitive - DOE
Package: Company vehicle provided + benefits
Job Type: Full-time, Permanent
Are you passionate about customer experience and making a real difference to the community?
At Next Energy, were looking for a Customer Liaison Officer to be the friendly face and trusted contact for our customers. If you're empathetic, a great communicator and love helping others, we want to hear from you!
About the Role
As a Customer Liaison Officer, youll play a key role in supporting residents during energy efficient works carried out in their homes. Working closely with Site Managers, you'll ensure residents are informed, comfortable and confident throughout the process, enhancing overall customer satisfaction and trust.
Key Responsibilities
1. Resident Support & Communication:
Be the main point of contact for residents, keeping them informed about timelines, works, and any changes. Handle queries and concerns professionally and promptly.
2. Education & E...