SummaryWe're looking for a Service Assistant to join us at Castle Ward in the County Down Portfolio to help support the House & Collections team in our historic mansion.Salary: £12.75 per hourContract/duration: Fixed term contract until 31-Dec-2026Hours/working pattern/hours: Seasonal, flexible, weekends. This is a zero-hour contract, meaning we can't guarantee a set number of hours each week. While we aim to provide a consistent work pattern, flexibility is needed as schedules may change based on business needs. We'll try to give as much notice as possible. The role includes weekends and Bank Holidays but does not require evening or split shifts. For this role, you'll need to complete our online assessment instead of using a C.V. or online application form. This will help us understand more about your strengths and give you more information on the role.What it's like to work hereCastle Ward is a unique 18th-century mansion famed for its mixture of architectural styles and interiors. One half is built in the classical Palladian style, while the other half - which faces out across Strangford Lough - is built in the more elaborate Gothic Side. The estate has been home to both 8 generations of the Ward family, along with their servants and friends. There are many fascinating stories and histories to share with our visitors of all generations and backgrounds, along with new history being made everyday! Reporting to the Collections & House Manager, you'll be part of a passionate House team of 7 staff and over 40 volunteers working at Castle Ward in the County Down portfolio. In the wider portfolio team, everyone brings their own knowledge and passion to their specialist areas to ensure this place is looked after for everyone for ever.What you'll be doingYou will perform an integral role in greeting and supporting visitors in our historic mansion. This can range from delivering tours or acting as the day leader to a group of volunteers on our self-guided days. You are responsible for bringing our visitor experience to life in house and ensuring our visitors learn all there is to know about Castle Ward.No two days will be the same. You can expect to meet many different people and gain experience in different visitor areas. You will contribute towards keeping our visitors safe as well as our highly significant collections. You will liaise with the House Team leads and duty manager regularly to ensure the smooth running of the house offer during busy weekends and event days. We are seeking people who are passionate about history and the National Trust and able to communicate this vital message to our visitors. Being able to build relationships with both staff and our dedicated house volunteers is integral. The role requires someone who is adaptable and can make decisions based on the needs of our visitors and the historic house.Who we're looking forWe'd love to hear from you if you're:focused on giving great service to everyone you meet a team player, but also happy to work on your own initiativewell-organised and adaptable willing to learn new skillsThe packageThe National Trust has the motto 'For everyone, for ever' at its heart. We're working hard to create an inclusive culture, where everyone feels they belong. It's important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we're for everyone, we want everyone to be welcome in our teams too. Substantial pension scheme of up to 10% basic salary Free entry to National Trust places for you, a guest and your children (under 18) Rental deposit loan scheme Season ticket loan EV car lease scheme (for roles that meet the salary criteria) Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria. Flexible working whenever possible Employee assistance programme Free parking at most Trust places#NIJOBSEnds: May 31stTo be considered for this role you will be redirected to and must complete the application process on our careers page. To start the process, click the Apply button below to Login/Register.WHJS1_NI